Customer Care Specialist I

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🌵 Arizona, Florida, +8 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

💵 $13 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Agiliti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Agiliti is a healthcare solutions provider that focuses on comprehensive medical equipment management for hospitals, Integrated Delivery Networks (IDNs), Original Equipment Manufacturers (OEMs), and government entities. Their services include onsite medical equipment management, biomedical equipment repair and maintenance, medical equipment rental, and surgical equipment services. Agiliti's platform aims to improve equipment access and operational efficiency, ensuring that healthcare providers have patient-ready equipment available to enhance care outcomes and reduce costs.

📋 Description

• Provide outstanding service to customers • Resolve product or service problems • Answer high volumes of incoming calls using product and company knowledge • Acquire customer orders and route orders to the appropriate service site • Maintain comprehensible records of customer interactions in call center databases • Update system information to maintain accurate customer data throughout the order process • Identify customer needs, clarify information, research issues, and provide accurate answers to queries and concerns • Follow call center scripts for different topics • Troubleshoot product or service problems, explain solutions, expedite corrections or adjustments, and follow up to ensure resolution • Route requests to appropriate support specialists • Identify cross-selling opportunities for additional products and services • Present product opportunities and route service leads to Inside Sales specialists for follow-up • Implement sales strategy and may lead team members to accomplish objectives • Perform other duties necessary for effective department and company operations

🎯 Requirements

• High School Diploma or 2 years of equivalent experience required • Previous experience in a high-volume call center is preferred • Available to work weekends and holidays as needed • Ability to multi-task, set priorities and manage time effectively is preferred • Proven track record of new business generation resulting in increased revenue • Health care industry knowledge preferred • Strong phone and verbal communication skills along with active listening • Ability to identify problems and find effective solutions • Solid knowledge of products and solutions sold in the market, including competitive products • Practiced documentation skills and attention to detail • Ability to balance multiple priorities, objectives, and customer obligations in a fast-paced and ever-changing environment • Time management skills • Customer-oriented telephone etiquette and relationship-building skills • Entire MS Suite, Customer Relationship Management Software, and order management systems • May be required to obtain certain vaccinations or provide proof of current vaccination status based on customer and/or company requirements

🏖️ Benefits

• Health insurance options for Medical, Dental & Vision plans • Short- and Long-Term Disability plans • Flexible Spending Accounts • Health Savings Accounts • Life Insurance Options • Paid Time Off • 401K Saving Plan with employer match • Employee Discounts • Tuition Reimbursement • Daily Pay program • Employee Assistance Program • Wellness programs • Vaccinations required by customer/company requirements covered by Agiliti at a participating clinic • Reasonable accommodations for qualified individuals with disabilities

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