Revenue Enablement Manager – Post Sales

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $106k - $128.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Algolia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

📣 Marketing

📦 Logistics

💰 $150M Series D on 2021-07

Consulting • Marketing • Logistics

Algolia is an innovative company specializing in AI-powered search solutions. Offering a comprehensive suite of tools, including AI Search, AI Browse, and AI Recommendations, Algolia helps businesses enhance their customer experiences through powerful search capabilities. Their platform supports a vast range of integrations such as Shopify, Salesforce Commerce Cloud, and Adobe Commerce, making it easy for businesses to implement and manage custom search functionalities efficiently. Algolia is known for its fast, scalable search engine, capable of handling over 1. 7 trillion queries annually, and provides extensive analytical insights and user interface components tailored for specific customer journeys.

📋 Description

• Develop onboarding and ongoing enablement programs for Renewals, Customer Success Managers, Solutions and Professional Services, and Support • Establish shared knowledge while tailoring learning to each team’s responsibilities • Prioritize competing requests from post-sales leaders and present an FY28 enablement roadmap • Identify when needs require process fixes, such as RevOps changes, instead of training • Partner with Product and technical experts to translate product launches into readiness • Create learning experiences, demonstrations, and resources for applying product capabilities with customers • Work with Product Marketing to explain outcomes and differentiation to business and technical audiences • Build programs improving discovery, success planning, adoption conversations, value reviews, renewal preparation, risk conversations, and issue resolution • Help teams use existing systems effectively through practical resources, coaching, and reinforcement • Identify skill gaps using customer conversations, team feedback, and performance signals • Equip managers to coach and reinforce behaviors after formal training • Define learning and behavior goals and measure proficiency, adoption, customer signals, and business impact • Use generative AI to improve research, content creation, and knowledge access while checking accuracy and handling customer information responsibly

🎯 Requirements

• 3-5 years of experience in post-sales or enablement • At least 1-2 years of demonstrated success building enablement programs for customer-facing teams in a B2B SaaS or similarly complex technology business • Strong understanding of the post-sales lifecycle • Experience supporting multiple functions such as Customer Success, Renewals, Professional Services, Solutions, or Support • Track record of helping teams apply new product knowledge and customer-facing skills, with evidence of changed behavior or improved performance • Technical fluency to learn an API-based product, collaborate with technical experts, and explain capabilities to technical and nontechnical audiences • Experience enabling teams to use Gainsight, including CTAs, Cockpit, Success Plans, health scores, and playbooks • Strong instructional design, facilitation, writing, and program management skills • Practical experience using generative AI tools such as ChatGPT or Claude • Judgment to prioritize valuable learning needs and build trust across Product, Product Marketing, post-sales leadership, and Operations • Experience with search, product discovery, ecommerce, developer tools, or enterprise implementations would be especially useful • Demonstrated results and technical learning ability valued over a particular degree or fixed career path

🏖️ Benefits

• Flexible workplace model • Option to work remotely as a fully remote or hybrid-remote employee within the specified country • High-trust environment with autonomy to choose where and when to work for many team members • Inclusive workplace with diversity and collaboration • Autonomy and flexible work arrangements

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