Senior Program Manager, Revenue Operations

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $100k - $140k / year

⏰ Full Time

🟠 Senior

💹 Revenue Operations

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AlphaSense

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Debt Financing on 2022-06

Consulting • Healthcare • Marketing

AlphaSense is a market intelligence and search platform that empowers companies to unlock critical insights across an extensive universe of public and private content, including company filings, broker research, expert calls, and market trends. Its AI-driven technology affords users the ability to conduct comprehensive due diligence with speed and accuracy, reducing uncertainty and blind spots in decision-making. Trusted by major corporations, financial institutions, and asset management firms globally, AlphaSense serves sectors such as financial services, health care, and technology by providing generative AI-powered solutions that integrate internal proprietary data with external premium content.

📋 Description

• Own delivery of strategic Customer Success programs involving cross-functional change, ambiguity, executive decisions, and handoff to business-as-usual operations • Run the full delivery cycle, including requirements gathering, timelines, UAT, quality, training, and launch • Meet with Customer Success, Support, Product, Finance, Legal, and Sales stakeholders to define business needs and deliverables • Evaluate processes and systems, identify improvement opportunities, translate business needs into scalable solutions, and drive implementation • Design and launch Customer Success processes, playbooks, and SOPs; establish scalable operating models and transition ownership to Revenue Operations • Partner with Enablement on rollout, training, and adoption • Coordinate timelines and resourcing with RevTech, Salesforce administrators, and developers; escalate conflicts and delays • Lead stakeholder communications and resolve disagreements across Customer Success, Sales, Finance, and Legal • Drive Customer Success milestones, readiness, and operational handoff on enterprise transformations • Establish success measures and track adoption and business outcomes

🎯 Requirements

• 6+ years of experience in a revenue or customer-facing operations organization, such as Customer Success, Account Management, Support, or Sales, owning delivery of strategic initiatives • Experience introducing new technology, workflows, and processes in a post-sales or Customer Success organization, including renewals, onboarding, adoption, or customer health programs • Experience building a business case and gathering requirements across Customer Success, Sales, Finance, Marketing, Product, and Legal • Skill at setting targets and KPIs for a business case and measuring change adoption and delivered value • Experience delivering change in Salesforce and integrated tools, working with administrators and developers • Hands-on experience with Gainsight and Gong, including Gong for forecasting • Skill at setting timelines, aligning resources, and managing executive stakeholders through decisions • Comfortable leveraging AI tools to streamline workflows, improve operational efficiency, and accelerate program delivery • Clear written and verbal communication, strong organization, and attention to detail • Comfort working in a changing, fast-paced environment and building new ways of working with business partners

🏖️ Benefits

• Equity may be offered • Generous benefits program • Equal-opportunity employment • Reasonable accommodation for qualified employees with protected disabilities • AlphaSense never asks candidates to pay for job applications, equipment, or training

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