Client Executive Lead

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $175k - $190k / year

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Accountable for ongoing service delivery across Alight's largest and most complex clients • Ensure timely execution of ongoing client deliverables • Develop solutions to complex problems across multiple domains and clients • Drive operational health, reduce total cost to serve, exceed in-year revenue targets, improve Net Promoter Score, minimize Errors & Omissions and SLA misses, and integrate Delivery • Partner with Sales and Strategic Account Executives on strategic planning, client satisfaction, relationship health, contractual adherence, revenue retention, and revenue growth • Manage a team or independently manage a portfolio of complex client accounts and client teams • Partner with Sales Executives to close new opportunities related to solution-scope changes • Identify opportunities to reduce demand, improve delivery-model cost, drive efficiency, leverage, and scale • Collaborate with Renewal Executives on renewals, product/solution fit, stakeholder engagement, expansion, and upselling • Align product and service configurations with customers and support proposals and pricing • Own cross-solution integration and single-point accountability across Delivery • Own operational readiness for new customers and services/domains • Lead product and solution audits and eliminate errors and omissions • Lead service recovery and improvement plans • Partner with solution leaders to drive operational results and overcome client-specific challenges • Manage service-level metrics and annual improvement targets • Manage customer relationships, satisfaction, expectations, support, and solution performance • Manage in-year revenue growth, project work, upselling, service extensions, and expansions • Perform financial modeling to craft contracts, SOWs, and change requests and deliver value assessments • Communicate financials with executive stakeholders • Contain costs and preserve contract margins • Partner with Client Services managers on learning and development • Lead ad hoc internal Client Services projects

🎯 Requirements

• 7+ years of equivalent experience in a Customer Success/Account Management role • Serve as a people manager for a team of Client Executives • A minimum of 3 years of people management experience is preferred but not required • Significant related HR, Benefits, Payroll, or Talent experience • External client exposure/consulting experience • Experience with business-to-business concepts and/or daily dials, appointment setting, and opportunity generation accountability • Proficient understanding of contracts • Strong understanding of client Profit and Loss statements and business-unit-level financials • Advanced knowledge of best practices and service delivery models • Experience collaborating effectively in a team environment and accountability for team results • Strong written and verbal communication, presentation, facilitation, and consultative skills • Ability to apply professional principles and business judgment to solve unique problems or develop new procedures, processes, and products • Ability to lead and thrive in a fast-paced environment while managing multiple tasks and priorities • Ability to comprehend new software features and functionality • Ability to network at all levels and manage by influence internally and externally • Work authorization in the employing country without current or future visa sponsorship requirement • Successful completion of applicable background checks

🏖️ Benefits

• Health, dental, and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Competitive total rewards package • Continuing education and training • Reasonable accommodations for disabilities and sincerely held religious beliefs