Customer Service Technical Expert – Cycling

Job not on LinkedIn

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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AMain Sports & Hobbies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🛍️ eCommerce

🛒 Retail

⚽ Sports

eCommerce • Retail • Sports

AMain Sports & Hobbies is an e-commerce leader in remote-control hobbies and performance cycling. Founded by enthusiasts for enthusiasts, AMain Hobbies has grown into one of the nation’s leading online and retail destinations for RC vehicles, models, and hobby gear. With a mission to share the fun and camaraderie of sports and hobbies, it offers products ranging from radio control cars, planes, and drones to cycling products and train sets. Headquartered in Chico, California, AMain combines digital innovation with local expertise, creating an unmatched customer experience while engaging hobbyists of all levels and ages.

📋 Description

• Diagnose and troubleshoot complex technical and compatibility issues related to cycling components, accessories, and apparel • Recommend, select, and help locate merchandise based on customer needs • Explain product features, care, operation, and warranty information • Support customers through computer-based phone systems, SMS, live chat, and email • Process orders through the e-commerce platform • Research and resolve order-status, account, pricing-match, promotional, and billing issues • Partner with Returns to evaluate technical cycling-related returns, authorize claims, and issue refunds or credits • Research and identify inventory discrepancies by verifying digital data against physical stock • Identify and report customer-contact trends, workflow bottlenecks, and business concerns to management • Contribute to broader department goals as directed

🎯 Requirements

• Extensive technical knowledge of bicycles, components, and the cycling industry; prior industry experience or deep mechanical hobbyist experience is required • Proficiency with computers, MS Office, Excel, email, and internet • Ability to quickly learn proprietary software • Minimum typing speed of 25 w.p.m. • Strong verbal and written communication skills • High attention to detail • Exceptional multitasking abilities in a fast-paced environment • Strong collaborative mindset • Basic proficiency in measuring, calculating rates, ratios, and percentages • Ability to interpret basic inventory graphs • Ability to sit for extended periods, with occasional standing and walking • Frequent use of hands and arms to operate computer equipment and handle cycling components • Ability to perform occasional bending, kneeling, crouching, reaching, or climbing within a warehouse setting • Ability to safely lift up to 20 lbs. occasionally • Comfortable working in a moderate-noise environment • Friendly, engaging, and confident personality • Polite, helpful, and solution-oriented approach to customer frustrations • Dedicated team player with a strong work ethic

🏖️ Benefits

• Benefits are offered (specific benefits not listed)

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