Key Account Director – Neurology, Rare Disease

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🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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Amgen

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

💰 $28.5G Post-IPO Debt on 2022-12

Healthcare • Biotechnology • Pharmaceuticals

Amgen is a global leader in biotechnology, focusing on the development and commercialization of innovative medicines made from living cells. The company aims to treat serious illnesses, often targeting diseases with limited therapeutic options. Amgen emphasizes scientific innovation and is committed to ethical research, patient safety, and environmental sustainability. It actively engages in clinical trials and is known for its contributions to the fields of cancer treatment and obesity management among others.

📋 Description

• Lead a team of Key Account Managers responsible for addressing operational and access challenges related to appropriate therapies • Reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment • Set direction and build team capability to identify account-level barriers and execute targeted strategies • Grow the overall rare disease business in assigned accounts and market • Strengthen clinic readiness, optimize buy-and-bill operations, and support a reliable patient experience across the rare disease treatment journey • Lead, coach, and develop KAMs, establishing priorities, performance standards, expectations, and accountability • Build KAM capability in strategic account planning, stakeholder engagement, contracting, access, site enablement, and account data and insights • Attract, select, develop, and retain KAM talent • Lead regular team business and account strategy reviews, allocate resources, share best practices, monitor performance, and ensure compliant execution • Translate national and portfolio strategy into geography- and account-specific priorities and execution plans • Assess access, operational, economic, and care-delivery barriers across assigned accounts • Lead account strategy and business reviews using data and field insights to create action plans and performance measures • Support stakeholder mapping and engagement with priority clinical, administrative, and operational stakeholders • Oversee account contracting opportunities, internal approvals, compliant negotiation, and execution • Address barriers related to contracting, customer membership, ordering, distribution, formulary or pathway decisions, and product availability • Improve reimbursement readiness, inventory practices, ordering processes, patient financial navigation, and buy-and-bill workflows • Enable sites of care through education, workflow support, and coordinated resources • Lead coordinated field execution with sales, medical, patient services, market access, pricing, trade, analytics, brand, and legal/compliance partners • Represent the account perspective and voice of the customer in cross-functional planning • Monitor team and account performance, remove execution barriers, and adapt priorities • Provide internal partners with feedback on customer needs, field execution, program effectiveness, competitive dynamics, reimbursement trends, operational barriers, and opportunities to strengthen patient access

🎯 Requirements

• Doctorate degree and 4 years of sales, marketing, account management, or related commercial experience OR Master’s degree and 8 years of sales, marketing, account management, or related commercial experience OR Bachelor’s degree and 10 years of sales, marketing, account management, or related commercial experience • 4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources • Approximately 40–60% travel, including customer meetings, field coaching, internal planning, and industry events • Demonstrated strength as a people leader, including building trust, developing talent, and holding teams to a high standard of behaviors and results • Experience leading account management or field commercial teams serving complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care • Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments • Demonstrated ability to lead strategic account planning, account performance reviews, and multifunctional account teams • Knowledge of reimbursement, coding, benefit verification, prior authorization, clinic revenue-cycle considerations, and site-of-care decision drivers • Experience with contracting, account negotiation, IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care • Strong business acumen and ability to interpret account economics, reimbursement information, and performance data • Executive communication, problem solving, influence, and change leadership skills across clinical, administrative, and internal stakeholders • A patient-centered, compliant approach to customer engagement, solution development, and team leadership

🏖️ Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions • Group medical, dental and vision coverage • Life and disability insurance • Flexible spending accounts • Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan • Stock-based long-term incentives • Award-winning time-off plans and bi-annual company-wide shutdowns • Flexible work models, including remote work arrangements, where possible • Career development opportunities • Work/life balance • Financial plans with opportunities to save towards retirement or other goals • Health and welfare plans for staff and eligible dependents

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