Process & Technology Manager, Network Services

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $116.4k - $162.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Ascension

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Ascension is one of the nation’s leading non-profit Catholic health systems focused on delivering compassionate, personalized care with special attention to vulnerable populations. In FY2025 Ascension reported providing $1. 7 billion in care for persons living in poverty and other community benefit programs plus $1. 8 billion of unreimbursed care for Medicare patients. Operating across 16 states and the District of Columbia, its network includes about 97,300 associates, 25,300 aligned providers, 90 wholly owned or consolidated hospitals and ownership interests in 29 additional hospitals; Ascension also operates 22 senior living facilities and a variety of other care sites (including home health and health clinics). Its specialties include medical services, nursing, health system operations, and healthcare technology, all grounded in its faith-based mission to bring health, healing and hope to all.

📋 Description

• Design, implement, and optimize standardized Network Services operational frameworks, SOPs, and governance models • Reduce delivery risk and streamline engineering handoffs across complex infrastructure environments • Act as the strategic operational bridge between Network Architecture, Engineering, Security, and Cloud teams • Drive technical design reviews to align high-level roadmaps with tactical implementation • Oversee the end-to-end Network Services portfolio using data-driven capacity planning, risk-mitigation strategies, and executive tracking dashboards such as ServiceNow and Jira • Manage enterprise technology roadmaps, hardware/software refresh cycles, and design standard enforcement • Partner with Finance and Procurement to manage multi-million-dollar CAPEX/OPEX budgets, software renewals, and vendor contracts • Define operational KPIs and executive scorecards

🎯 Requirements

• High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required • 3 years of experience required • Certification credentialed from the International Association of Information Technology Asset Managers preferred • 5 years of experience preferred • 1 year of leadership or management experience preferred • Formal credentials in IT governance or project management, such as PMP/PgMP, ITIL v4, Lean Six Sigma (Green/Black Belt), or Agile/SAFe preferred • Hands-on background or strong working knowledge of enterprise network ecosystems (Cisco, Palo Alto, SD-WAN, Wireless) and hybrid-cloud environments preferred • Proven track record driving operational maturity, compliance, and governance within healthcare, financial services, or strictly regulated environments preferred

🏖️ Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options • Employer-matched 403(b) • Planning and hardship resources • Disability and life insurance • Paid time off (PTO) and holidays • Ascension-paid tuition (Vocare) • Reimbursement • Ongoing professional development and online learning • Employee Assistance Program • Counseling and peer support • Spiritual care and stress management resources • Parental leave • Adoption assistance and family benefits • Optional legal and pet insurance • Transportation savings • Eligible for an annual bonus incentive