Software Engineer I – AssureHire, Go

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔙 Backend Engineer

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Mitratech

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

⚖️ Legal

🤖 Artificial Intelligence

💰 Private Equity Round on 2017-04

Consulting • Legal • Artificial Intelligence

Mitratech is a leading provider of enterprise legal management, risk management, and human resources solutions. Their platform incorporates automation, analytics, and artificial intelligence technologies to enhance efficiency and compliance across organizations. Mitratech specializes in tools for legal departments, risk management, compliance tracking, and HR management, creating an interconnected environment that empowers professionals to work smarter and achieve better outcomes.

📋 Description

• Own the resolution of technical escalation tickets: investigate, reproduce, and diagnose issues reported by customers and internal teams. • Communicate with stakeholders (support, product, customer success, and occasionally customers) to gather context, set expectations, and report on resolution status. • Identify tickets that can be resolved as self-service engineering work, then write the code, open the pull request, and see the fix through review and deployment. • Use AI-assisted tooling to accelerate triage — determining whether an issue is a product bug, a configuration problem, or expected behavior — and to draft and review candidate code solutions, applying your own judgment before anything ships. • Contribute to root-cause analysis and help reduce recurring escalations by improving code, documentation, and runbooks. • Follow secure development practices: least-privilege access, secrets management, and careful handling of sensitive candidate and customer data.

🎯 Requirements

• 0–2 years of professional software development experience (internships, co-ops, and substantial personal/academic projects count). • Working proficiency in Go — Python is a plus • Familiarity with relational databases and the ability to read and write SQL (PostgreSQL preferred). • Strong debugging instincts: you enjoy digging into logs, reproducing issues, and tracing problems across systems. • Clear written and verbal communication — you can explain a technical issue to a non-technical stakeholder and keep people informed without being asked. • Comfort using AI tools as part of your workflow, paired with the judgment to critically review AI-generated analysis and code before relying on it. Ie . Claude. • Ownership mindset: you follow tickets through to resolution rather than handing them off. • Unix shell scripting.

🏖️ Benefits

• Health, Dental & Vision Insurance * • 401 (k) + Employer Match * • Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off • STD, LTD & Group Life Insurance • Paid Parental Leave • Pet Insurance • FSA & HSA Options • Employee Assistance Program