Solutions Architect

Job not on LinkedIn

🔥 52 minutes ago

🇺🇸 United States – Remote

💵 $80k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atomic

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

🤝 B2B

🏦 Banking

Fintech • B2B • Banking

Atomic is a financial technology company that provides users with effortless management of their banking needs, including direct deposit switching, subscription management, and payment updates. Through Atomic's platform, users can easily link their payments and bills, manage subscriptions, and verify income and employment, all while gaining insights into their spending habits. The company aims to enhance customer engagement for financial institutions by offering comprehensive tools for managing finances seamlessly.

📋 Description

• Serve as a technical liaison between customers and the engineering team • Provide technical explanations and solutions for customers planning and integrating Atomic's solutions • Debug complex issues involving Atomic's embedded solution in customer applications • Collaborate with engineering to resolve technical issues • Act as the primary technical point of contact for customers • Manage customer inquiries and escalations with timely communication and collaborative problem resolution • Educate customers on implementation best practices and optimize their use of Atomic's technology • Create and update technical articles and public documentation • Identify customer support process improvements and work with cross-functional teams on enhancements • Recommend product improvements based on technical insights and customer feedback • Guide customer development teams through onboarding • Demo the product to customer technical teams • Lead implementation conversations and guide customers toward effective integrations • Field and process customer feature requests and issues • Provide product and engineering teams with customer insights

🎯 Requirements

• 3+ years of experience in software development or equivalent technical support roles • Exposure to full-stack web development, SDKs, and/or mobile development preferred • Strong problem-solving skills and critical thinking ability • Exceptional written communication skills • Ability to produce clear, concise technical documentation and customer-facing materials • Ability to deliver presentations, webinars, and live demos to technical and non-technical audiences • Ability to collaborate with engineering, product, and support teams • Proficiency in one or more programming languages such as JavaScript, Kotlin, Swift, or Java • Ability to diagnose customer issues and recommend architectural solutions and code snippets • Customer service orientation • Ability to work independently in a fast-paced environment and collaborate cross-functionally • U.S. citizenship or authorization to work in the United States without sponsorship

🏖️ Benefits

• Equity • Bonus