Associate Account Director

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AudioEye

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

AudioEye is a cloud-based digital accessibility platform helping businesses of all sizes build inclusive and compliant websites, mobile apps, and digital documents.

📋 Description

• Own GRR and NRR goals for an assigned high-volume set of existing SMB accounts • Manage a high-volume expansion pipeline across current and upcoming quarters, ensuring accurate forecasting and CRM documentation through closed won • Handle discussions with clients who have exceeded contract limits and negotiate new contracts suited to client needs • Meet regularly with Customer Success Specialists to review account health, loss risks, and expansion opportunities • Engage customers in renewal and growth conversations and act on expansion opportunities • Prioritize and triage a large account portfolio, flexing into CSS-adjacent work when capacity allows • Partner with leadership on renewal opportunities with a growth component and broader SMB growth strategy • Work cross-functionally with Product, Sales, Service Delivery, and Customer Experience to support sold solutions • Surface feedback and escalate blockers or trends impacting growth across the SMB customer base • Stay current on product updates, competitive positioning, and industry trends to position solutions effectively

🎯 Requirements

• 1-3+ years of experience in SMB account management, expansion sales, or account management within a SaaS or B2B environment • Track record of identifying, leading, and closing renewals, upsell and cross-sell opportunities with existing customers, ideally at higher volume/velocity • Highly organized and able to manage a large account portfolio and shift between AD and CSS-adjacent tasks as capacity requires • Skilled at working cross-functionally and collaboratively in a team-based account model • Strong communication skills and comfort leading concise, efficient sales conversations • Confidence managing a high-volume pipeline, forecasting accurately, and maintaining CRM hygiene • Analytical and data-driven, with the ability to spot trends and surface actionable insights • Comfort navigating renewal conversations that include growth components • Experience in digital accessibility, compliance, or adjacent SaaS markets is a bonus

🏖️ Benefits

• Work with a talented but humble team • Competitive compensation and equity • Weekly paid family meal • 401k • Medical insurance • Dental insurance • Vision insurance • Flexible PTO Policy • 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down • One-time $300 stipend to support remote work conditions