Field Support Specialist

🔥 0 minutes ago

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AutoStore™

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

💼 Consulting

🏥 Healthcare

Manufacturing • Consulting • Healthcare

AutoStore™ is a leading warehouse automation system provider known for its high-throughput efficiency, space optimization, and reliability. The company specializes in automating warehouse operations with its goods-to-person technology, deploying modular cube designs to maximize capacity and speed. AutoStore's solutions scale seamlessly with business growth, supporting industries such as retail, 3PL (third-party logistics), grocery, healthcare, and industrials. With a focus on speed, accuracy, and uptime, AutoStore's technology supports some of the world's fastest-growing e-commerce and logistics operations.

📋 Description

• Provide in-field technical assistance and support to partners and customers • Perform in-field interventions, troubleshooting, and corrective actions • Respond to assigned incident investigations, cases, and reactive support requests • Complete corrective measures and proactive on-site interventions • Provide on-site support to partners and trade shows as needed • Perform planned interventions, including installation and commissioning partner support, system upgrades, and quality investigations • Provide escalated support for partners • Participate in internal account-related meetings • Meet personal and team KPIs for efficient support delivery • Write knowledge-base articles to help partners troubleshoot and resolve issues • Support AutoStore Academy training by sharing expertise and best practices • Support regional repair/depot facilities with system repairs, refurbishments, and spare-parts quality reviews • Maintain understanding of procedures in the Service and Support Specialist Rulebook • Collaborate with technical support, technical account management, commercial, R&D, and other internal teams • Build trusted relationships with partners and key stakeholders • Participate in the on-call support rota as required • Travel up to 80%, including overnight and multi-day trips • Explain key elements of AutoStore technology and business model • Apply analytical thinking to complex problems • Maintain a calm mindset under pressure and uncertainty

🎯 Requirements

• 2+ years of experience in a hands-on mechanically or electrically focused field support role • Demonstrated ability to quickly master complex technical systems • Strong aptitude for both technical problem-solving and customer training • Excellent communication and relationship-building skills • Knowledge of Analytical Tools for KPI Tracking • Experience of Field management/CRM tools – SFDC a preference • Willingness and ability to travel up to 80% of the time • Bachelor's degree in Mechanical Engineering, Robotics, or related technical discipline preferred (extensive relevant experience may substitute) • Experience with CRM and documenting field activities

🏖️ Benefits

• Comprehensive Medical, Dental, and Vision plans • Health Savings Account (HSA) with a company contribution • Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents • Retirement 401(k) plan with employer match and discretionary profit sharing contribution • Educational assistance and professional development programs • Mentorship/coaching programs with external industry leaders • Group Life Insurance • Voluntary Additional Life Insurance • Disability Insurance • Employee Assistance programs