Senior UX Researcher, Patient & Provider Experience

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔬 UX Researcher

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 60 days.
• 102 open roles for a team of 16.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Lead end-to-end UX research for patient-facing and provider-facing experiences across Bask Health. • Develop research plans addressing product questions, user needs, and business objectives. • Conduct qualitative interviews with patients, providers, and authorized research participants. • Plan and execute moderated and unmoderated usability studies. • Evaluate patient onboarding, intake questionnaires, and multi-step digital workflows. • Research provider experiences involving clinical and administrative platform tools. • Conduct concept testing for proposed product features and interaction patterns. • Develop surveys and structured feedback methods. • Use observational research to identify workflow inefficiencies and usability problems. • Analyze qualitative findings and incorporate quantitative product data where appropriate. • Develop research questions, hypotheses, and study objectives with product teams. • Recruit and screen research participants using approved processes. • Create interview guides, usability tasks, and research discussion materials. • Evaluate navigation, terminology, comprehension, and task completion. • Identify confusion, friction, and workflow abandonment. • Research patient understanding of instructions, status updates, and next steps. • Study provider interaction with platform tools during approved workflows. • Develop journey maps, research summaries, and evidence-based opportunity assessments. • Present findings and recommendations to product managers, designers, engineers, and leadership. • Collaborate with product designers to validate concepts and improve solutions. • Work with content designers to evaluate language comprehension and information clarity. • Partner with product managers to prioritize research opportunities. • Support iterative testing during product development and after feature launches. • Establish research standards, documentation practices, and reusable study templates. • Maintain organized research findings and make insights accessible across teams. • Ensure privacy, consent, and appropriate data handling. • Independently own complex research initiatives from planning through synthesis and actionable recommendations.

🎯 Requirements

• 5+ years of professional experience in UX research, user research, product research, human-computer interaction, or a closely related field. • Experience independently leading end-to-end research projects for digital products. • Strong portfolio or case studies demonstrating research methodology, findings, and product impact. • Strong understanding of qualitative research methods. • Experience conducting moderated user interviews and usability testing. • Familiarity with quantitative research methods and survey design. • Ability to select appropriate research methods based on product questions. • Experience developing research plans, hypotheses, and study objectives. • Experience recruiting and screening research participants. • Strong understanding of research ethics and participant consent. • Experience synthesizing qualitative findings into actionable insights. • Ability to identify behavioral patterns, usability problems, and unmet user needs. • Familiarity with user-centered design and product development processes. • Experience collaborating closely with product designers and product managers. • Ability to communicate research findings clearly to technical and nontechnical stakeholders. • Experience presenting evidence-based recommendations to product teams. • Familiarity with usability metrics and task-based evaluation. • Experience working with surveys, interviews, and observational research. • Ability to evaluate complex workflows and multi-step user journeys. • Understanding of information architecture and interaction design principles. • Experience organizing and documenting research findings. • Ability to balance research rigor with practical product development timelines. • Strong analytical thinking and attention to detail. • Excellent written and verbal communication skills. • Ability to independently manage multiple research priorities and deliver meaningful results. • Nice to Have: Experience conducting UX research for healthcare or telehealth products. • Nice to Have: Familiarity with patient-facing digital healthcare experiences. • Nice to Have: Experience researching provider workflows or clinical software. • Nice to Have: Understanding of digital patient intake and onboarding processes. • Nice to Have: Experience conducting research involving sensitive or personal information. • Nice to Have: Familiarity with HIPAA and healthcare-related privacy considerations. • Nice to Have: Experience working with clinicians, pharmacists, or healthcare operations stakeholders. • Nice to Have: Understanding of health literacy and patient comprehension challenges. • Nice to Have: Experience evaluating complex forms and questionnaires. • Nice to Have: Familiarity with accessibility research and inclusive study practices. • Nice to Have: Experience combining qualitative research with product analytics. • Nice to Have: Familiarity with tools such as UserTesting, Maze, Dovetail, Lookback, or comparable research platforms. • Nice to Have: Experience using Figma prototypes during usability studies. • Nice to Have: Understanding of mixed-methods research approaches. • Nice to Have: Experience conducting longitudinal research or diary studies. • Nice to Have: Familiarity with journey mapping and service blueprinting. • Nice to Have: Experience working with multi-tenant or white-label SaaS platforms. • Nice to Have: Understanding of patient-provider communication workflows. • Nice to Have: Experience evaluating AI-assisted healthcare product experiences. • Nice to Have: Experience developing scalable research operations and insight repositories.

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume