UX Researcher

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $200k - $250k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 UX Researcher

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Phantom

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51 - 200 employees

Founded 2021

₿ Crypto

🔐 Security

🌐 Web 3

Crypto • Security • Web 3

Phantom is a company that provides a digital wallet and support services for managing cryptocurrencies such as SOL, ETH, POL, and Bitcoin. It offers guidance on account management, connecting to popular crypto apps, staking, and using hardware devices like Ledger Nano. Phantom prioritizes security and assists users in managing their crypto assets safely, ensuring they are aware of potential scams and providing tips for securing their digital wallets. The platform also supports mobile access on iOS and Android devices, offering solutions for various troubleshooting issues and frequently asked questions.

📋 Description

• Partner with cross-functional teams to prioritize important research questions and match study scope, method, and depth to decisions and resources • Lead discovery and evaluation throughout the product lifecycle, including uncovering unmet needs, testing early concepts, and assessing shipped experiences • Partner with Data Science on funnel and cohort analysis, experiments, and outcome measurement • Translate research into insights and recommendations that inform strategy, priorities, and product decisions • Use concise narratives, visual evidence, and working sessions to communicate implications, risks, and actions • Bring Product, Design, and Engineering into the research process and coach partners on lightweight studies • Create accessible research workflows through researcher-led work, coached self-service, specialist support, participant panels, reusable evidence, and practical tools • Build a listening loop with Support, Marketing, and Data Science using direct research and targeted feedback to track changing needs across journeys and cohorts while protecting participant information

🎯 Requirements

• Significant experience leading product research end to end, with a portfolio showing ownership and impact on product or business decisions • Strong qualitative research craft, including interviews, observation, concept testing, usability studies, and surveys • Sound analytical judgment and ability to partner with Data Science, interpret behavioral data, and explain sampling and evidence limitations • Experience building or improving a research practice while prioritizing, working independently, and helping others learn • Clear, direct, and kind communication, strong synthesis, and ability to translate research into cross-functional decisions • Proactive ownership and sound judgment, including deliberate tradeoffs and delivery with urgency and quality • Curiosity about financial products and ability to explain complex or unfamiliar experiences • Experience researching consumer fintech, investing, trading, payments, or crypto is nice to have • Experience recruiting across diverse markets or studying trust, risk, onboarding, and repeat use is nice to have • Familiarity with product analytics, SQL, or AI-assisted research workflows is nice to have

🏖️ Benefits

• Competitive salary and equity • Comprehensive insurance (medical/dental/vision): base plan 100% covered • Flexible hours and a long-standing, supportive remote environment • Unlimited vacation • 401(k) retirement plan • Wellness stipend • Weekly meal stipend • Learning & Development stipend • Remote / WFH set-up stipend

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