User Researcher, Merchant Experience

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 UX Researcher

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 60 days.
• 102 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Conduct user research focused on Bask Health's merchant-facing software experiences • Study how entrepreneurs and healthcare businesses launch and manage operations through the platform • Research the end-to-end merchant journey from onboarding through ongoing platform use • Conduct merchant interviews to understand goals, behaviors, and challenges • Plan and execute usability studies for merchant dashboards and administrative tools • Evaluate storefront configuration and business setup workflows • Research product catalog management and merchant configuration experiences • Study subscription and commerce management tools • Investigate merchant navigation, information architecture, and workflow comprehension • Identify friction points in multi-step configuration processes • Evaluate merchant-facing product concepts and prototypes • Develop research plans, interview guides, and usability testing materials • Recruit and screen research participants • Study differences across merchant segments and business maturity levels • Collaborate with Customer Success, product managers, product designers, content designers, engineers, and leadership • Review support feedback, operational observations, and product analytics • Develop merchant journey maps and workflow documentation • Analyze findings to identify patterns and unmet needs • Present actionable recommendations to product, design, engineering, and leadership teams • Support iterative testing throughout development and evaluate post-launch experiences • Maintain organized research documentation and reusable findings • Independently manage research initiatives from planning through synthesis and presentation

🎯 Requirements

• 3+ years of professional experience in user research, UX research, product research, or a closely related field • Portfolio or case studies demonstrating research for digital products • Experience conducting research involving business software or complex user workflows • Strong understanding of qualitative research methods • Experience conducting user interviews and usability testing • Ability to develop research plans and clear study objectives • Experience creating interview guides and usability testing materials • Familiarity with moderated and unmoderated research methods • Ability to understand complex user journeys and operational processes • Experience identifying user pain points and unmet needs • Strong analytical and qualitative synthesis skills • Ability to translate research findings into actionable product recommendations • Experience collaborating with product managers and product designers • Ability to communicate research findings to technical and nontechnical stakeholders • Familiarity with product discovery and iterative development processes • Experience evaluating web applications and administrative interfaces • Understanding of information architecture and interaction design principles • Familiarity with participant recruitment and screening • Understanding of research ethics and informed consent • Experience incorporating customer feedback into research activities • Familiarity with quantitative data and product analytics • Strong written and verbal communication skills • Excellent attention to detail and research quality • Ability to manage multiple research priorities • Ability to independently deliver research projects in a cross-functional environment • Nice to Have: Experience researching B2B SaaS platforms • Nice to Have: Familiarity with merchant-facing software and business administration tools • Nice to Have: Experience conducting research for e-commerce platforms • Nice to Have: Understanding of Shopify or comparable commerce ecosystems • Nice to Have: Experience researching merchant onboarding and account setup • Nice to Have: Familiarity with storefront configuration and product catalog management • Nice to Have: Understanding of subscription management and recurring commerce workflows • Nice to Have: Experience researching business dashboards and reporting tools • Nice to Have: Familiarity with entrepreneurs and small-business software users • Nice to Have: Experience conducting research with enterprise or multi-location merchants • Nice to Have: Understanding of white-label or multi-tenant SaaS platforms • Nice to Have: Background in healthcare technology or telehealth platforms • Nice to Have: Familiarity with healthcare-related operational workflows • Nice to Have: Experience partnering with Customer Success or implementation teams • Nice to Have: Familiarity with tools such as UserTesting, Maze, Dovetail, or comparable research platforms • Nice to Have: Experience evaluating Figma prototypes • Nice to Have: Understanding of mixed-methods research approaches • Nice to Have: Experience combining qualitative research with product analytics • Nice to Have: Familiarity with journey mapping and service blueprinting • Nice to Have: Experience working in fast-moving, cross-functional product teams

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