User Researcher, Merchant Operations

Job not on LinkedIn

🔥 11 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 UX Researcher

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 60 days.
• 102 open roles for a team of 16.
• No salary listed.

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Bask Health

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11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Conduct user research focused on Bask Health's merchant operations and administrative workflows. • Study how merchants manage day-to-day business activities through the platform. • Conduct interviews with business owners, administrators, and authorized operational users. • Observe recurring tasks and operational responsibilities. • Research merchant dashboards and administrative interfaces. • Evaluate order-related workflows, operational status management, subscription management, product configuration, account administration, reporting, and business monitoring. • Identify repetitive tasks, unnecessary steps, workflow inefficiencies, and operational friction. • Research how merchants move between platform tools and study operational handoffs involving authorized stakeholders. • Develop research plans, interview guides, and workflow observation materials. • Create workflow maps and task analyses. • Conduct usability studies and evaluate prototypes for workflow improvements. • Identify differences in operational needs across merchant segments. • Collaborate with Customer Success, support teams, product managers, product designers, and engineers. • Incorporate product analytics, customer feedback, and operational observations into research. • Analyze qualitative data and identify recurring operational patterns. • Develop actionable recommendations to improve task efficiency and usability. • Present findings to product, design, engineering, and operational teams. • Maintain organized research documentation and reusable workflow insights.

🎯 Requirements

• 3+ years of professional experience in user research, UX research, product research, or a closely related field. • Portfolio or case studies demonstrating research for digital products. • Experience conducting research involving business software or complex operational workflows. • Strong understanding of qualitative research methods. • Experience conducting user interviews and usability studies. • Ability to observe and analyze how users complete real-world tasks. • Experience developing research plans and study objectives. • Familiarity with workflow mapping and task analysis. • Ability to identify operational friction and process inefficiencies. • Experience evaluating administrative interfaces or complex web applications. • Strong analytical and qualitative synthesis skills. • Ability to translate research findings into actionable product recommendations. • Experience collaborating with product managers and product designers. • Ability to communicate findings to technical and nontechnical stakeholders. • Familiarity with product discovery and iterative development processes. • Understanding of information architecture and interaction design principles. • Experience researching workflows involving multiple steps or user roles. • Familiarity with participant recruitment and screening. • Understanding of research ethics and informed consent. • Experience incorporating customer feedback into research activities. • Familiarity with quantitative data and product analytics. • Strong written and verbal communication skills. • Excellent attention to detail and research quality. • Ability to manage multiple research priorities. • Ability to independently deliver research projects in a cross-functional environment. • Nice to have: Experience researching B2B SaaS platforms. • Nice to have: Familiarity with merchant operations and business management software. • Nice to have: Experience conducting research for e-commerce platforms. • Nice to have: Understanding of Shopify or comparable commerce ecosystems. • Nice to have: Experience researching order management and fulfillment-related workflows. • Nice to have: Familiarity with subscription management and recurring billing processes. • Nice to have: Understanding of merchant reporting and operational dashboards. • Nice to have: Experience researching administrative workflows involving multiple user roles. • Nice to have: Familiarity with account permissions and team management interfaces. • Nice to have: Experience studying operational handoffs between different teams or systems. • Nice to have: Understanding of white-label or multi-tenant SaaS platforms. • Nice to have: Background in healthcare technology or telehealth platforms. • Nice to have: Familiarity with healthcare-related operational processes. • Nice to have: Experience collaborating with Customer Success or implementation teams. • Nice to have: Familiarity with UserTesting, Maze, Dovetail, or comparable research platforms. • Nice to have: Experience evaluating Figma prototypes. • Nice to have: Understanding of mixed-methods research approaches. • Nice to have: Experience combining qualitative research with product analytics. • Nice to have: Familiarity with service blueprinting and operational journey mapping. • Nice to have: Experience working in fast-moving, cross-functional product teams.

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