UX Researcher, Patient & Provider Experience

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🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 UX Researcher

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 60 days.
• 102 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Conduct UX research across Bask Health's patient-facing and provider-facing software experiences • Plan and execute usability studies involving healthcare-related digital workflows • Conduct interviews with patients and authorized healthcare professionals through approved research processes • Evaluate patient onboarding and account creation experiences • Study the usability of digital intake questionnaires and multi-step forms • Research how patients understand questions, instructions, and required information • Identify friction points affecting patient task completion • Evaluate patient navigation, information architecture, and interface comprehension • Test prototypes for patient-facing features before development • Study relevant provider interfaces and clinical workflow interactions • Research how authorized providers navigate and review information within the platform • Evaluate task organization, information presentation, and workflow efficiency • Identify usability challenges involving patient-to-provider workflow transitions • Collaborate with clinical and operational stakeholders to understand relevant workflow requirements • Develop research plans, interview guides, and usability testing materials • Recruit and screen appropriate research participants through approved processes • Conduct moderated and unmoderated usability studies where appropriate • Observe user behavior and identify recurring usability patterns • Evaluate task completion, navigation difficulties, and user errors • Collaborate with product designers to validate proposed interaction improvements • Partner with content designers to evaluate healthcare terminology and user comprehension • Work with product managers to prioritize patient and provider research opportunities • Incorporate available behavioral data and user feedback into research findings • Apply accessibility and inclusive research principles to study design • Follow appropriate privacy, consent, and sensitive-data handling procedures • Develop research reports and actionable design recommendations • Present findings to product, design, engineering, and relevant operational teams • Maintain organized research documentation and reusable insights

🎯 Requirements

• 3+ years of professional experience in UX research, user research, human-computer interaction, or a closely related field • Portfolio or case studies demonstrating UX research for digital products • Experience independently planning and conducting usability studies • Strong understanding of qualitative research methods • Experience conducting moderated user interviews • Familiarity with unmoderated usability testing • Ability to develop clear research questions and study objectives • Experience creating usability tasks, interview guides, and research materials • Understanding of user-centered design principles • Ability to evaluate complex digital workflows and user journeys • Experience identifying usability problems and recommending improvements • Familiarity with task-based usability evaluation • Experience analyzing qualitative findings and identifying recurring patterns • Ability to synthesize research findings into actionable recommendations • Experience collaborating with product designers and product managers • Familiarity with prototypes, wireframes, and iterative product development • Understanding of accessibility and inclusive research practices • Experience researching interfaces involving complex or sensitive information • Familiarity with participant recruitment and screening • Understanding of research ethics and informed consent • Ability to communicate research findings to technical and nontechnical stakeholders • Experience maintaining organized research documentation • Strong analytical thinking and attention to detail • Excellent written and verbal communication skills • Ability to independently manage research projects in a cross-functional environment • Nice to have: Experience conducting UX research for healthcare or telehealth products • Nice to have: Familiarity with patient-facing digital healthcare experiences • Nice to have: Experience evaluating patient onboarding or intake questionnaires • Nice to have: Understanding of health literacy and patient comprehension challenges • Nice to have: Experience researching software used by clinicians or healthcare professionals • Nice to have: Familiarity with clinical workflow interfaces • Nice to have: Understanding of healthcare-related operational processes • Nice to have: Experience working with clinicians, pharmacists, or healthcare operations teams • Nice to have: Familiarity with HIPAA and healthcare-related privacy considerations • Nice to have: Experience conducting research involving sensitive user information • Nice to have: Understanding of accessibility standards such as WCAG • Nice to have: Experience evaluating complex forms and conditional workflows • Nice to have: Familiarity with tools such as UserTesting, Maze, Dovetail, Lookback, or comparable research platforms • Nice to have: Experience evaluating Figma prototypes • Nice to have: Familiarity with task-completion metrics and usability measurement • Nice to have: Experience combining qualitative research with product analytics • Nice to have: Understanding of information architecture testing methods • Nice to have: Experience researching experiences involving multiple user roles or permissions • Nice to have: Familiarity with white-label or configurable SaaS platforms • Nice to have: Experience working in fast-moving, cross-functional product teams

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