UX Researcher

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 UX Researcher

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 60 days.
• 102 open roles for a team of 16.
• No salary listed.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Conduct UX research across Bask Health's merchant-facing and patient-facing software experiences. • Plan and execute usability studies for existing and proposed product features. • Conduct moderated user interviews and support unmoderated usability testing and structured task evaluations. • Develop research plans, study objectives, participant criteria, usability tasks, interview guides, and discussion materials. • Evaluate navigation, information architecture, interaction patterns, complex workflows, dashboards, settings, forms, questionnaires, and checkout experiences. • Test prototypes and validate proposed interaction patterns with product designers. • Collaborate with content designers and UX writers to evaluate comprehension and clarity of interface content. • Partner with product managers to define research questions and prioritize usability opportunities. • Work with engineers to understand technical constraints and compare implemented experiences with intended designs. • Recruit and screen participants through approved processes. • Observe user behavior and identify recurring friction points, errors, and workflow inefficiencies. • Analyze qualitative findings, behavioral data, and usability metrics to identify patterns and themes. • Develop research summaries and actionable design recommendations. • Present findings to product, design, and engineering teams. • Support iterative and post-launch usability evaluations. • Establish reusable usability testing templates and research practices. • Maintain organized research documentation and findings. • Follow participant consent, privacy, and data-handling procedures. • Independently manage UX research projects from planning through synthesis and presentation.

🎯 Requirements

• 3+ years of professional experience in UX research, user research, human-computer interaction, or a closely related field. • Portfolio or case studies demonstrating UX research methods and findings. • Experience planning and conducting usability studies for digital products. • Strong understanding of qualitative research methods. • Experience conducting moderated user interviews. • Familiarity with unmoderated usability testing. • Ability to develop clear research questions and study objectives. • Experience creating usability tasks and research discussion guides. • Understanding of user-centered design principles. • Ability to evaluate navigation, interaction patterns, and complex workflows. • Experience identifying usability problems and recommending improvements. • Familiarity with usability metrics and task-based evaluation. • Experience synthesizing qualitative findings into actionable recommendations. • Ability to communicate research results to technical and nontechnical stakeholders. • Experience collaborating closely with product designers and product managers. • Familiarity with wireframes, prototypes, and iterative product design. • Experience evaluating digital interfaces across different stages of development. • Understanding of research ethics and participant consent. • Familiarity with participant recruitment and screening. • Experience organizing and documenting research findings. • Strong analytical thinking and attention to detail. • Excellent written and verbal communication skills. • Ability to balance research rigor with practical development timelines. • Strong organizational skills and ability to manage multiple studies. • Ability to independently deliver high-quality UX research work. • Nice to Have: Experience researching SaaS platforms or business software. • Nice to Have: Familiarity with merchant-facing dashboards and administrative applications. • Nice to Have: Experience evaluating e-commerce or direct-to-consumer product experiences. • Nice to Have: Background in healthcare, telehealth, or patient-facing digital software. • Nice to Have: Experience testing patient onboarding or intake questionnaires. • Nice to Have: Familiarity with complex forms and multi-step workflows. • Nice to Have: Understanding of healthcare-related privacy considerations. • Nice to Have: Experience conducting research involving sensitive information. • Nice to Have: Familiarity with tools such as UserTesting, Maze, Dovetail, Lookback, or comparable research platforms. • Nice to Have: Experience evaluating Figma prototypes. • Nice to Have: Understanding of quantitative usability measures. • Nice to Have: Experience combining usability findings with product analytics. • Nice to Have: Familiarity with accessibility research and inclusive testing practices. • Nice to Have: Experience conducting remote usability studies. • Nice to Have: Understanding of information architecture testing methods. • Nice to Have: Experience with first-click testing, tree testing, or card sorting. • Nice to Have: Familiarity with white-label or multi-tenant SaaS products. • Nice to Have: Experience researching AI-assisted interfaces. • Nice to Have: Understanding of research operations and insight repositories. • Nice to Have: Experience working in fast-moving, cross-functional product teams.

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