Customer Support Specialist – Global

Job not on LinkedIn

🕒 6 days ago

🇺🇸 United States – Remote

💵 $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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beehiiv

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

☁️ SaaS

📱 Media

🤝 B2B

SaaS • Media • B2B

beehiiv is a SaaS platform that enables creators, publishers, and businesses to build, grow, and monetize newsletters and publication websites with no-code tools. It provides a newsletter editor, website builder, AI automations, growth tools (referral programs, pop-ups, boosts), audience segmentation, analytics, and an integrated ad network and monetization features such as paid subscriptions and sponsorships. The platform targets individual creators, media brands, and businesses looking to publish content, engage audiences, and generate revenue from their newsletters and sites.

📋 Description

• Act as the main point of contact for customer escalations and drive timely, proactive resolution • Work with business leaders to understand their needs and map beehiiv’s solutions to their goals • Support customers throughout their lifecycle, from onboarding to ongoing support to renewal • Coordinate with internal teams to provide the best support possible • Advocate for customers and drive cross-functional projects across Sales, Product, and Support • Unblock and assist users in achieving their desired outcomes • Create and maintain thorough documentation and processes for users and internal operations • Build reusable assets, including prompts, macros, documentation, and small automations, to improve team efficiency

🎯 Requirements

• 3+ years of working in a similar support role • Prior experience working with Zendesk and other support tools • Excellent customer relationship management skills • Solid communication, listening, and writing skills • Technical problem-solving skills and ability to resolve user issues with care • Strong organization skills; able to work independently with little direction when necessary • Genuine excitement about scaling a nascent platform • An ownership mentality • Experience building something with AI, including prompts, workflows, or task automation • Experience working at an email platform is a huge plus • Ability to work nights, weekends, and holidays; ideally one weekend day • Comfort with rapid iteration and frequent context switching • AI fluency • High expectations for both speed and quality

🏖️ Benefits

• Competitive salary • Stock options • Health, dental, and vision Insurance • 401(k) employer match • Unlimited PTO (mandatory 10 days per year minimum) • Annual in-person team retreat • Unlimited book budget • Monthly Wellness Days • Flexible work support • Remote work arrangement