Gaming Account Associate

Job not on LinkedIn

🔥 2 hours ago

🚗 Michigan, Pennsylvania – Remote

🚗 Michigan – Remote 🔔 Pennsylvania – Remote

💵 $44k - $58.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BetMGM

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

💼 Consulting

📣 Marketing

✈️ Travel

💰 $25.1k Seed Round on 2022-10

Consulting • Marketing • Travel

BetMGM is the exclusive sports betting partner to MGM Resorts nationwide, offering both online and physical casino gaming experiences. As a leader in online casino and poker gaming, BetMGM also collaborates with sister brands such as Borgata Online and PartyCasino. The company is committed to fostering an inclusive workplace and emphasizes responsible gambling practices, ensuring a sustainable and enjoyable gaming environment for its customers.

📋 Description

• Manage the day-to-day operation of casino VIP accounts • Maintain and grow player activity through outbound sales communication by phone and email • Develop, reactivate, and retain high-value customers through sales offers and telemarketing • Achieve company and departmental goals through sound judgment and swift decision-making involving customer reinvestment • Monitor customer betting behavior and offer player reinvestment within agreed timescales • Complete daily, weekly, and ad hoc sales and marketing campaigns • Engage potential VIP customers through direct player reinvestment • Upsell gaming products, events, and services to existing VIP customers • Adhere to reinvestment guidelines and procedures • Uphold company policies, procedures, department goals, and business strategy • Identify service failures and process improvement opportunities and take immediate action • Handle difficult customer interactions professionally • Support VIP Casino Hosts and Marketing teams in filling VIP events or experiences • Support internal premium departments with escalated inquiries, including Hotel Comp Requests • Send follow-up emails to increase outbound engagement conversion • Facilitate player inquiries to prevent loss of gaming activity and resolve service failures • Collaborate with Risk/Fraud and Responsible Gaming departments to identify negative behaviors and promote safe play

🎯 Requirements

• Experience in sales and customer service within a teamwork environment • Outstanding verbal and written communication skills • 2+ years in supporting Casino VIP experience and/or equivalent sales experience • Must be able to stand or sit and operate computers and other technological devices for extended periods of time • Legal authorization to work in the U.S. without immigration sponsorship • Must comply with applicable gaming licensing requirements • Must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives • Licensing process may include comprehensive background checks, including criminal records, financial history, and personal background verification

🏖️ Benefits

• Medical, Dental, Vision, Life, and Disability Insurance • 401(k) with company match • Pre-tax spending accounts including health care FSA and commuter savings • Flexible paid time off • Professional development reimbursement and ongoing skills training opportunities • Employee resource groups • Swag, ticket giveaways, and more • Performance-based bonus plan

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