Senior Analyst, Sales Operations

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $93k / year

⏰ Full Time

🟠 Senior

📊 Sales Operations

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Calabrio, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Calabrio, Inc. is a provider of workforce engagement management (WEM) solutions, offering a fully integrated cloud-based suite known as Calabrio ONE. The company focuses on optimizing contact centers by combining tools for workforce management, quality management, call recording, analytics, and AI-driven insights to boost performance and customer engagement. Calabrio ONE is designed to empower agents through automated scheduling and forecasting while enhancing customer experiences with personalized coaching and performance insights. The platform is used across a variety of industries, helping to build brand trust and improve business intelligence with its AI-fueled analytics solutions.

📋 Description

• Partner with regional sales leadership to drive pipeline visibility, deal inspection, and forecast accuracy • Own weekly and quarterly forecasting cadences and identify risks and opportunities • Support end-of-quarter execution through deal reviews and data hygiene • Build and manage pipeline, bookings, and attainment reporting across regions • Deliver executive-ready insights on pipeline coverage, quality, conversion trends, sales velocity, and bookings performance • Identify opportunities to accelerate pipeline creation and improve close rates • Drive Salesforce data hygiene, opportunity management, and consistent usage • Standardize reporting structures including lead source, deal type, and region/sub-region • Monitor KPIs such as pipeline velocity, win rates, and sales cycle length • Enforce consistent definitions and scalable global processes with Sales Operations leadership • Support data and IT infrastructure integration efforts across legacy organizations • Standardize reporting frameworks and operating cadences for global scale • Implement process improvements through automation, simplification, and standardization • Advise Sales, Finance, Marketing, and RevOps • Support strategic initiatives including cross-sell/upsell enablement, compliance and licensing programs, and board and executive reporting

🎯 Requirements

• Bachelors' degree in Accounting, Finance, Business Management or another related field, or relevant equivalent working experience • 5–8+ years in Sales Operations, Revenue Operations, or Business Operations • Strong proficiency in Salesforce (reporting, dashboards, data governance) • Advanced skills in Excel / data analysis and visualizations (pivot tables, modeling, large datasets) • Experience supporting global sales organizations and forecasting processes • Ability to translate complex data into clear, executive-level insights • Experience in SaaS / CX / Contact Center / Automation solutions (preferred) • Expertise in Salesforce, RCA, Oracle (preferred) • Familiarity with BI tools such as Power BI and Tableau (preferred) • Experience partnering directly with sales leadership (preferred) • Experience supporting organizational change or system integrations (preferred)

🏖️ Benefits

• Global team recognized for their passion and innovation • Innovative product culture and project exposure • Training and development from industry-leading experts • 401(k) with company matching • Medical, dental, and vision insurance • Disability and life insurance • Flexible PTO • Paid holidays and parental leave • Tuition reimbursement • Market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications • Career development opportunities • Balanced work-life • Reasonable accommodation for eligible applicants with disabilities