Software Support Technician

🔥 16 minutes ago

🇺🇸 United States – Remote

💵 $26 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 0%

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CAMP Systems International, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1968

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

CAMP Systems International, Inc. is an aviation software and services company that provides aircraft health and maintenance management solutions to operators, fleets, and MROs. Its cloud and mobile products (including CAMP Maintenance Management, Engine Health Monitoring, Inventory Management, and Flight Scheduling) combined with dedicated analyst support and OEM integrations help customers plan, track, and optimize scheduled and predictive aircraft maintenance, parts inventory, and compliance workflows.

📋 Description

• Troubleshoot, diagnose, identify, and resolve software issues through research, testing, and remote screen sharing • Provide Tier I support via help desk phone and email for incoming service requests, including the Emergency Support line • Identify problems, research answers, and guide clients through corrective steps clearly and quickly • Escalate incidents to Senior Support Engineers and alert the manager about priorities and problems • Advise customers on ideal software use based on best practices and business processes • Collect and document information for specialists when unable to provide a solution • Follow through on calls and issues until resolution • Create and maintain process documents, procedures, FAQs, and known errors for the knowledge base • Adhere to Software Maintenance Agreement timelines and requirements • Assist other help desk technicians as needed • Perform other assigned duties

🎯 Requirements

• Associate degree or equivalent from a two-year college/technical school; and a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience • Experience preparing and presenting basic software training information • Positive, adaptable attitude toward AI-enabled tools and automation, with willingness to learn and apply them • Knowledge and/or experience of aviation industry a plus • Bilingual a big plus (Spanish preferred) • Ability to read, analyze, and interpret technical procedures • Ability to understand general business correspondence • Ability to present information and respond to questions via multiple communication methods • Knowledge of and/or experience in accounting processes • Knowledge of current networking standards • Familiarity with system administration • Fluency with Microsoft Server and Windows operating systems • Knowledge of accounting systems such as QuickBooks or Great Plains a plus • Knowledge of client/server software systems, SQL, and Oracle database systems a plus • Intermediate to advanced knowledge of Microsoft Office, including Outlook and Excel • Hardware/software troubleshooting experience in environments servicing local and remote users

🏖️ Benefits

• Diverse and inclusive work environment • Equal opportunity employer • Reasonable accommodation for individuals with disabilities • Growth and professional development support • Exposure to AI-enabled tools and automation

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