Bilingual (Spanish) Senior Manager, Account Executive Operations

🔥 17 hours ago

🌽 Illinois, New York, +2 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $161.5k - $221.2k / year

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Capital One

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

💰 Post-IPO Equity on 2023-05

Banking • Fintech • Finance

Capital One is a leading financial services company that specializes in offering credit cards, auto loans, banking, and savings accounts. With a focus on innovation and technology, Capital One aims to change banking for good by providing customer-friendly solutions and fostering a diverse and inclusive workforce. The company is known for its commitment to creating a positive impact in the banking industry through advanced digital tools and customer service excellence.

📋 Description

• Lead the regional operational delivery of the Technical Quality of Acceptance strategy across Latin America, the Caribbean and Mexico • Lead, mentor and develop a high-performing team of operational professionals, including managers and specialists across country acceptance, analytics, PSP-related acceptance and referral investigation • Set clear goals, manage performance and capacity, and build technical and operational capability • Supervise end-to-end diagnosis and remediation of acceptance breakages across merchants, POS, ecommerce or ATM environments, gateways or orchestrators, PSPs, processors and acquirers • Coordinate specialist resources and apply problem-management practices, including root-cause analysis, remediation ownership, progress tracking, recovery validation and lessons learned • Lead complex cross-functional regional initiatives to strengthen technical acceptance resilience, improve monitoring and detection, remove recurring failure modes and support technical acceptance stability • Apply project-management practices covering scope, milestones, dependencies, risks, governance, stakeholder communications and delivery plans • Build partnerships across Networks, Operations, Sales, Market Development and Strategy teams; influence decisions and drive alignment • Establish and maintain KPIs, reporting, playbooks, escalation paths, operating controls and documentation • Represent the regional Technical Quality of Acceptance function in governance forums, launch-readiness reviews, roadmap discussions and executive updates • Develop team and stakeholder capability through training and knowledge sharing • Engage externally when necessary to clarify technical issues, coordinate remediation or support strategic acceptance priorities • Approximately 15% travel

🎯 Requirements

• High School Diploma, GED or equivalent certification • At least 7 years of experience in technical acceptance, payment acquiring, merchant processing, payment operations, network operations or payment technology • At least 5 years of people leadership and performance management experience • Fluent in Spanish and English • Successful candidates will need to complete a Language Assessment • At this time, Capital One will not sponsor a new applicant for employment authorization for this position • Preferred: Bachelor’s Degree • Preferred: 8+ years of experience in technical acceptance, payment acquiring, merchant processing, payment operations, network operations or payment technology • Preferred: 6+ years of people leadership and performance management experience • Experience working for a global payment network, acquirer, merchant-services provider, processor, PSP, gateway, payment-orchestration platform, merchant or ATM operator • Experience leading regional or global programs involving acquirers, processors, PSPs, merchants, payment platforms or other acceptance ecosystem participants • Experience working with key players across North and Latin America, including knowledge of regional market conditions and payment infrastructure

🏖️ Benefits

• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI) • Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being • Reasonable accommodations for applicants who require them • Equal opportunity and non-discrimination protections • Drug-free workplace