Director, Employee Relations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $135.6k - $237.4k / year

⏰ Full Time

🔴 Lead

👩‍👩‍👧‍👦 Human Resources (HR)

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CareSource

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 30+ years

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

CareSource is a health services company focused on providing affordable health insurance and healthcare solutions. It offers a wide range of plans including Medicaid, Marketplace, and Medicare Advantage, targeting low-income adults, families, children, pregnant women, elderly adults, and people with disabilities. Additionally, CareSource provides members with resources for COVID-19 support, dental, vision, and hearing benefits, as well as pharmacy services. The company emphasizes easy access to healthcare management through online platforms and a mobile app.

📋 Description

• Establish and lead the enterprise employee relations strategy, governance framework, escalation model, and standard practices • Provide strategic employee relations guidance to executive leaders, business leaders, HR Business Partners, and Centers of Excellence • Develop proactive employee relations strategies, practices, and risk mitigation plans • Advise on and resolve complex employee relations matters • Serve as senior advisor on high-risk, complex, and precedent-setting matters in partnership with Legal, Compliance, HR leadership, and executives • Oversee timely, thorough, and documented investigations • Lead policy interpretation, performance management, performance standards, and accountability practices • Build leader and Employee Relations team capability through coaching, tools, and guidance • Collaborate with business leaders to assess organizational challenges, talent needs, and workforce needs • Drive employee engagement action planning with HR Business Partners and Leadership • Drive change management, adoption, and communication efforts for functional and enterprise initiatives • Analyze employee relations trends, engagement metrics, exit data, HR metrics, and case activity • Own employee relations dashboards, case trend reporting, investigation timeliness metrics, and leader capability insights • Lead the review, development, and standardization of employee relations policies, procedures, templates, and documentation • Design, update, and deliver employee relations training for leaders and employees • Lead, coach, and develop Employee Relations team members or cross-functional partners • Ensure employment practices comply with applicable federal and state employment laws • Utilize authorized AI-enabled tools to improve communications, documentation, workflow efficiency, and employee relations processes • Perform other related duties as requested

🎯 Requirements

• Bachelor's degree in Human Resources, Business Administration, Management, or a related field required • Equivalent years of relevant work experience may be accepted in lieu of required education • 7–10 years of progressive Human Resources experience, including 5 years managing complex employee relations matters across multiple levels required • 3 years of leadership experience required • Experience leading an employee relations function, governance model, or enterprise-wide employee relations program required • Experience partnering with Legal and Compliance on complex investigations, policy interpretation, regulatory matters, and risk mitigation strategies required • Experience leading or supporting organizational change initiatives, employee engagement strategies, enterprise-wide programs, and mergers and acquisitions preferred • Experience using HR information systems, data analytics, and authorized AI-enabled tools preferred • Strong strategic HR leadership skills • Executive presence and ability to build trust, influence decisions, and collaborate with leaders at all levels • Excellent written, oral, presentation, and interpersonal communication skills • Up-to-date knowledge of employment laws, workplace trends, employee relations best practices, and compliance requirements across multiple states • Strong critical thinking, judgment, decision-making, conflict management, investigation, and problem-solving skills • Ability to navigate ambiguity and manage sensitive, complex employee relations matters with discretion and confidentiality • Ability to coach leaders and strengthen manager capability • Ability to analyze HR metrics, employee relations trends, engagement data, and workforce insights • Ability to establish governance standards, define measurable outcomes, and use ER analytics • Strong organizational, time management, multitasking, prioritization, and attention-to-detail skills • Ability to work independently and collaboratively across HR, business groups, and Centers of Excellence • Ability to design and facilitate employee relations, leadership, and HR-related training • Proficiency with Microsoft Office, including Word, Excel, and PowerPoint • Working knowledge of Workday, Copilot, and other approved AI-enabled tools preferred • Commitment to exceptional service and a fair, respectful, and inclusive workplace culture • Licensure and Certification: None

🏖️ Benefits

• Bonus tied to company and individual performance may be available • Comprehensive total rewards package • Support for employees' total well-being • Equal Opportunity Employer • Inclusive workplace culture welcoming and supporting individuals of all backgrounds