Developer, CRM II

🕒 August 14

🇺🇸 United States – Remote

💵 $85k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥 Software Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carrington Holding Company, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏠 Real Estate

💸 Finance

🤝 B2B

Real Estate • Finance • B2B

Carrington Holding Company, LLC is a diversified residential real estate and mortgage services platform that provides end-to-end homeownership solutions. It operates retail, wholesale and correspondent mortgage lending channels (including products for borrowers with lower credit or down payments), mortgage loan servicing (including large Ginnie Mae servicing balances), real estate brokerage (Vylla Home), title and escrow services, foreclosure trustee services, property/asset management, and alternative asset management through Carrington Capital Management. The firm also pursues acquisitions and partnerships to expand its servicing and retail capabilities and offers technology-driven tools to support borrower communications and servicing operations.

📋 Description

• Serve as a CRM technical contributor and administrator for Carrington’s Zendesk customer support platform, including Support, Guide, Chat/Messaging, Talk, and Explore • Provide Zendesk technical guidance to business partners, end users, and the PMO • Participate in business planning for Zendesk enhancements, integrations, and operational issues • Plan new Zendesk configurations and changes to existing workflows • Assist with system design and business/system impact analysis • Support Zendesk integrations with enterprise applications using APIs and webhooks • Support workflow analysis and process improvement activities • Design, configure, test, and deploy changes to Zendesk fields, forms, triggers, automations, macros, views, and dashboards • Maintain Zendesk configuration in alignment with corporate strategy and business unit needs • Develop custom Zendesk Explore reports and dashboards • Follow SDLC practices, methodologies, and change control policies • Administer Zendesk security roles, groups, and user permissions • Troubleshoot Zendesk issues, replicate problems in test/sandbox environments, and coordinate fixes and upgrades • Develop end-user documentation and workflow guides as needed • Assist with end-user training on Zendesk features and functionality changes • Perform special projects and other assigned duties

🎯 Requirements

• Bachelor’s degree in Computer Science or equivalent technical work experience • 3–5 years of hands-on experience designing, developing, implementing, and supporting Zendesk or a comparable CRM/customer support platform • 3–5 years’ experience with JavaScript and SQL • 3–5 years’ experience with REST API integrations • Experience supporting a shared Zendesk instance across multiple business lines is a plus • Zendesk administration certification preferred • Demonstrated experience with SDLC concepts, methodologies, and techniques • Working knowledge of Zendesk Support, Guide, and Talk, including SMS/voice channel configuration • Working knowledge of Zendesk Explore for reporting and dashboard development • Working knowledge of Zendesk Apps framework, triggers/automations, and Liquid markup • Familiarity with Zendesk Sunshine and REST API-based integrations • Strong verbal and written communication skills • Analytical, facilitation, and problem-solving skills • High standards of accuracy and precision • Highly organized, creative, driven, and self-motivated • Ability to work effectively with changing priorities in a dynamic environment • Detail-oriented with strong analytical and problem-solving skills • Comfortable interacting with all levels of business clients • Ability to work independently with general supervision

🏖️ Benefits

• Comprehensive healthcare plans for you and your family • Discretionary 401(k) match of 50% of the first 4% of pay contributed • Fitness, restaurant, retail, and other employee discounts • Customized training programs • Employee referral bonuses • Educational reimbursement • Carrington Charitable Foundation community initiatives