Production Support Technician

Job not on LinkedIn

🕒 Yesterday

🇺🇸 United States – Remote

💵 $85k - $95k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carrington Holding Company, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏠 Real Estate

💸 Finance

🤝 B2B

Real Estate • Finance • B2B

Carrington Holding Company, LLC is a diversified residential real estate and mortgage services platform that provides end-to-end homeownership solutions. It operates retail, wholesale and correspondent mortgage lending channels (including products for borrowers with lower credit or down payments), mortgage loan servicing (including large Ginnie Mae servicing balances), real estate brokerage (Vylla Home), title and escrow services, foreclosure trustee services, property/asset management, and alternative asset management through Carrington Capital Management. The firm also pursues acquisitions and partnerships to expand its servicing and retail capabilities and offers technology-driven tools to support borrower communications and servicing operations.

📋 Description

• Provide production support • Analyze, troubleshoot, and document issues and processes • Communicate and coordinate incident response with support staff • Monitor nightly software data-load processes using server-management tools and email • Analyze and troubleshoot nightly process errors and failure notices • Log and assign incidents in the Service Desk product and record fixes and analysis • Communicate with internal tier 2 support and outside vendor support to address production issues • Document processes and production jobs in Service Desk, SharePoint, and elsewhere to establish a support knowledge base • Perform process development and enhancements • Analyze process performance and identify improvement opportunities • Tune systems and processes to improve ETL performance • Monitor server health and performance during off-hours, including Citrix, email, FTP, storage utilization, network uptime, security, and capacity metrics • Perform duties in accordance with company guidelines and applicable regulations

🎯 Requirements

• Must be able to work Midnight to late morning shift • Must be able to work overtime as needed, including occasional additional days • Knowledge of enterprise solutions using Microsoft SQL Server (2008+), Microsoft Reporting Services or Microsoft Analysis Services • Experience using enterprise ETL applications such as Microsoft SSIS • Microsoft Windows Server (2008+) • Knowledge of SFTP • Microsoft Exchange (2010+) • Knowledge of change management • Technical or associate degree, or similar certification, or working towards completion of such • 1–2 years’ experience with IT departmental support or development • 1–2 years’ experience with SQL Server Integration Tools (SSIS) preferred • 1–2 years’ experience with Microsoft SQL Server Database administration preferred • SQL Server and Windows Server certifications preferred • Strong analytical, problem-solving, collaboration, and technical skills • SQL queries • Ability to understand, remember, and apply oral and/or written instructions • Ability to understand and communicate routine factual information • Ability to understand complex problems and explore alternative solutions • Ability to apply common sense and make moderately impactful decisions • Ability to organize thoughts and ideas into understandable terminology • Ability to perform basic arithmetic and record, balance, and check results accurately • Ability to follow basic instructions and guidelines • Ability to compose basic reports and communicate technical information orally • Ability to communicate accurately, audibly, and quickly • Notice to all applicants: Carrington does not do interviews or make offers via text or chat

🏖️ Benefits

• Comprehensive healthcare plans for you and your family • Discretionary 401(k) match of 50% of the first 4% of pay contributed • Fitness, restaurant, retail, and other discounts through the employee portal • Customized training programs • Employee referral bonuses • Educational reimbursement • Carrington Charitable Foundation community contributions