Senior Solution Architect

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $109k - $151.4k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Serve as primary technical owner and point-of-contact for the internal ServiceNow instance • Act as the face and technical lead for the ServiceNow support team to CDW, CDW customers, and the ServiceNow support team • Provide guidance and consulting on issues and solutions within the ServiceNow platform • Represent the platform to the governance team from a technical perspective • Perform scoping, discovery, system design, technical leadership, development, code review, and testing • Lead technical consultants and developers in delivering services in compliance with CDW governance, service-level agreements, and industry best practices • Serve as primary technical point-of-contact for internal support work and face of the development team to CDW • Ensure quality of technical team work, escalate stakeholder concerns, and implement process efficiencies • Define technical solutions aligned with CDW business cases and ServiceNow Implementation Best Practices • Translate process owner requirements into technical solutions and communicate and deliver them to stakeholders • Write and estimate user stories, monitor developers’ work, and own development quality and delivery • Lead technical integration onboarding efforts with new clients • Ensure quality of solutions, development artifacts, documentation, and knowledge transfer • Mentor developers and technical consultants on technical design standards and best practices • Maintain and build proficient knowledge of the ServiceNow platform and products • Research and evaluate technology partners or vendor solutions • Contribute to continual improvement of Delivery Services processes and portfolios

🎯 Requirements

• Bachelor's Degree and at least 5 years of Information Technology Engineering experience; OR 9 years of Information Technology Engineering experience • Demonstrated ability to influence and consult, providing options with pros, cons and risks, while aiding in solving business processes and/or technical problems • Experience scripting in the ServiceNow platform using JavaScript, including Business Rules, client scripts, UI actions, UI pages, AngularJS, and Jelly • Strong analytical and problem-solving skills • Experience leading technical teams • Ability to effectively prioritize and execute tasks • Fundamental understanding of SSO, SAML, SSL, LDAP, JDBC, ODBC, REST, SCP, and FTPS • Proven history of balancing multiple priorities simultaneously and adapting to changing business needs while meeting deadlines • Flexibility to work evening and weekend hours as necessary • Excellent verbal and written communication skills, including relaying technical information to non-technical audiences and interacting with senior leadership • Highly self-motivated and directed with keen attention to detail • Ability to work independently and collaboratively • Knowledge of ITIL • Solid process documentation skills • Experience with web services integrations • Minimum of two additional CIS Certifications should be current or achieved within 1 year of hire, a plus • ITIL Foundations Certification, a plus

🏖️ Benefits

• Annual bonus target of 5% subject to terms and conditions of plan • Benefits package (benefits overview provided at https://cdw.benefit-info.com/) • Remote work arrangement • Salary ranges may be subject to geographic differentials