Senior Director, GTM Revenue Operations

🕒 September 26

🇺🇸 United States – Remote

💵 $200k - $300k / year

⏰ Full Time

🟠 Senior

💹 Revenue Operations

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ChowNow

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🍽️ Food & Beverage

📣 Marketing

📦 Logistics

💰 $21M Series C on 2019-05

Food & Beverage • Marketing • Logistics

ChowNow is a platform dedicated to simplifying online ordering for restaurants. It provides a host of tools designed to manage orders efficiently, improve profitability, and enhance the visibility of restaurants through branded mobile apps, integrated ordering systems, and marketing solutions. Restaurants can use ChowNow to create commission-free online ordering directly on their websites and apps, integrate with their POS systems, and leverage advanced reporting tools for analytics. ChowNow focuses on driving direct orders to help restaurants retain full control over their customer relationships and data while cutting down on costly third-party commissions. By offering automated marketing tools and loyalty programs, ChowNow supports restaurants in growing their customer base and increasing repeat business.

📋 Description

• Immerse in Sales, Onboarding, and Customer Success operations to identify blockers, workarounds, and process friction • Diagnose problems and define workflows, process redesigns, and system solutions • Manage and develop the Sales & CS Business Partner and Marketing & Partner Ops Manager • Architect the GTM systems stack across Salesforce, HubSpot, PlanHat, Gong, PartnerStack, LeanData, Bookit, and adjacent tools • Lead the reduction of technical debt, legacy customizations, redundant automations, and fragile integrations • Establish technical standards and review processes for scalable system changes • Manage the Biz Systems team and prioritize its roadmap • Connect GTM strategy and analytics with Sales/CS and Marketing/Partner execution • Own territory and compensation planning infrastructure, forecasting rigor, and cross-functional GTM process alignment • Advise the CEO on process and systems risks, opportunities, sequencing, and tradeoffs • Report directly to the CEO and lead a team of 5–7 direct reports

🎯 Requirements

• 8+ years of Revenue Operations experience in a SaaS environment • Meaningful hands-on systems/technical experience, not purely reporting or analytics • 5+ years managing teams across RevOps, MarOps, and Business Systems • Deep practical fluency in Salesforce and HubSpot • Experience with PlanHat, Gong, PartnerStack, and LeanData is a strong plus • Direct experience untangling legacy systems, customizations, or technical debt • Ability to trace proposed fixes across interconnected systems • Proven ability to translate ambiguous business problems into technical solutions and execute them • Ability to advise leadership strategically while reviewing workflows and automations hands-on • Experience partnering with Sales, Customer Success, and Marketing leadership • Experience managing compensation, territory, or forecasting infrastructure • Must be based in the United States • Location and employment eligibility confirmed by recruiting team

🏖️ Benefits

• Ongoing training and growth opportunities • "Best Place to Work" employee experience • Medical, dental, and vision plans • Mental health coverage and wellness programs • Unlimited paid vacation • 7 weeks of baby bonding time for all new parents • 8 weeks of paid pregnancy leave • 401(k) matching • Employer-contributing student loan assistance or continuing education reimbursement • Employee Stock Incentive Plan • Pet insurance • Consistent and fair leadership • Freedom and accountability in the role

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