Director, Ambassador & Lifecycle Programs

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 25%

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CIEE Barcelona

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🤝 Non-profit

👥 B2C

Education • Non-profit • B2C

CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.

📋 Description

• Provide vision, growth strategy, and performance oversight for CIEE's Ambassador Programs and Lifecycle Sales initiatives • Directly manage and coach managers responsible for ambassador engagement, alumni lifecycle sales and marketing, and conversion strategies • Establish departmental goals, priorities, performance expectations, annual plans, budgets, deliverables, and performance goals • Develop and execute strategies for ambassador engagement and alumni lifecycle conversion • Establish roadmaps to increase participation, referrals, customer retention, and repeat enrollment • Align ambassador programming, alumni engagement, lifecycle communications, and enrollment objectives • Evaluate and pilot new engagement models, outreach strategies, and customer experiences • Provide strategic oversight of alumni lifecycle strategy and enrollment goals • Monitor lifecycle-funnel performance, including engagement, lead generation, application activity, and enrollment outcomes • Establish conversion goals and KPIs tied to enrollment growth and participant retention • Oversee ambassador recruitment, engagement, training, performance management, and measurement • Develop scalable campus-based and alumni ambassador structures • Establish KPI and reporting frameworks for engagement, referrals, conversion, enrollment, and revenue • Use data and market insights to guide strategic decisions and resource allocation • Ensure dashboard development, reporting, and performance-review processes • Assess ROI of ambassador, lifecycle, and alumni engagement initiatives • Lead cross-functional collaboration with Marketing, Enrollment, Operations, Institutional Relations, and College Study Abroad Leadership • Integrate and scale systems, processes, and communications • Provide strategic updates, recommendations, and performance reporting to the Executive Director and senior leadership • Contribute to planning, budgeting, forecasting, and organizational strategy • Represent CIEE at conferences, institutional partner meetings, and external events

🎯 Requirements

• Bachelor's degree or international equivalent required • 5–8+ years of experience in program management, enrollment management, marketing, sales, alumni engagement, customer success, or higher education outreach • 2–3+ years of experience leading and developing people and teams • Demonstrated success using data and analytics to drive business decisions and measurable outcomes • Proven ability to develop strategy while successfully leading operational execution • Exceptional project management, organizational, and leadership skills • Strong written, verbal, and presentation skills, including executive-level communication • Experience collaborating across multiple departments in a complex organization • Familiarity with CRM, marketing automation, and project management platforms such as Salesforce, Marketo, Asana, and related tools • Ability to embrace CIEE's Core Values of Excellence, Integrity, Respect, Inclusion, and Problem Solving • Ability to travel as needed for partner engagement, conferences, and organizational events • Background check, reference check, and education and employment verification are conditions of employment • Master's degree preferred • Knowledge of study abroad, higher education, student recruitment, alumni relations, or enrollment management preferred

🏖️ Benefits

• Paid time off and parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term and long-term disability • 6 floating Fridays (based on eligibility rules) • CIEE Study Abroad Program discounts • 403(b) Retirement Plan with employer contribution • Life, travel, medical, dental, and vision insurance coverage • Flexible Spending Accounts/Health Savings Accounts for medical and dependent expenses • Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage • Competitive total rewards package for U.S. employees • Ability to work remotely in the U.S.