Forward Deployed Engineer – SSE

🔥 12 hours ago

🏈 Alabama, Alaska, +44 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $160.8k - $214.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Serve as the technical liaison between Cisco SSE product management, engineering, and strategic enterprise SSE customers • Recommend deployment best practices, issue findings, root causes, workarounds, product constraints, and delivery timelines to customers • Bring customer production context, business impact, operational constraints, and technical requirements into product build and prioritization discussions • Own sophisticated escalations using accurate, reproducible technical evidence • Lead the technical relationship for named large and/or strategic SSE accounts, including critical issues end to end • Drive proactive account health through deployment and rollout planning and configuration and policy consistency • Build engineering escalations containing timeline, impact, reproduction details, logs, packet captures, and redacted configurations • Translate engineering outcomes back to customers • Feed recurring customer patterns into product and engineering roadmaps as concrete requirements • Build and support CX-driven runbooks and documentation for future SSE deployments • Script in Bash/Python for diagnostics, health checks, automations, and lab reproduction • Coordinate with globally distributed engineering teams in a follow-the-sun escalation model • Travel to customer sites and engineering hubs

🎯 Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related technical field with 10+ years of professional experience in networking, security, or cloud infrastructure; or a Master's degree with 7+ years of experience • 7+ years in networking/security with direct customer ownership • Experience with DNS, routing, IPsec tunnels, TLS, SAML, SWG/Web Proxy, and cloud networking • Experience across zero trust access, VPN, web inspection in the cloud, CASB, DLP, and firewall policy • 5+ years of experience with identity and SSO integrations, including SAML/OIDC and SCIM, in enterprise deployments • Prior experience handling on-premises and cloud security/networking products in production customer environments • Experience supporting large multinational enterprise accounts with global SSE or SASE rollouts • Coding experience with Bash, Python, or similar • Ability to work effectively across time zones and cultures in a distributed engineering organization • Ability to advocate for customer urgency and engineering feasibility • Ability to communicate engineering updates to executive and technical customer audiences and customer context to engineering • 50% international travel required

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • Paid employee birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation per full calendar year for non-exempt full-time employees • Flexible vacation time off program for exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles, subject to Cisco policies • Performance-based incentive pay for employees on sales plans • Opportunities to grow and build on a global scale