Site Reliability Engineering Technical Leader

🔥 0 minutes ago

🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌲 Oregon – Remote 🤠 Texas – Remote

💵 $192.4k - $275.8k / year

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Set the technical bar for judgment, architectural thinking, and operational excellence across the organization • Own the technical strategy for responding to, learning from, and preventing critical incidents • Serve as the designated escalation point during P1/P2 events • Make high-stakes, risk-informed decisions protecting customer uptime and trust • Own the most complex customer stacks • Shape automation direction and infrastructure architecture decisions with regional and business-wide impact • Influence the evolution of Splunk Cloud operational processes • Partner with Engineering, Customer Success, Release Management, Account Managers, and cross-functional stakeholders • Provide authoritative guidance on complex configurations, upgrades, feature rollouts, migrations, and operational management • Translate customer insights into measurable improvements to the cloud service experience • Build frameworks that prevent recurrence and close operational process and runbook gaps • Raise the technical capabilities of senior engineers and grow senior technical talent without a formal management mandate

🎯 Requirements

• Bachelor’s degree plus 12 years of related experience, or Master’s degree plus 8 years, or PhD plus 5 years • 7+ years of experience in SRE, cloud operations, and systems engineering with Linux administration • 6+ years of hands-on experience across AWS, GCP, or Azure • 5+ years of experience in a scripting or automation language such as Python or Go/Golang • 5+ years of experience communicating across engineering, customer-facing, and senior leadership audiences • 4+ years of experience leading post-mortems and root cause analysis for high-severity events • Experience driving systemic improvements and closing process gaps • Track record managing high-severity customer escalations and critical production issues across AWS, GCP, and Azure • Enterprise-scale experience spanning architecture, deployment, infrastructure changes, migrations, and operational management • Experience with Linux systems administration and large-scale distributed systems architecture • Experience operating and improving monitoring, alerting, and observability platforms • Exceptional communication and technical leadership skills • Prior experience in customer-facing technical advisory roles such as Professional Services, Global Services, or Technical Account Management

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available, vesting following continued employment • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • Paid employee birthday day off • Paid year-end holiday shutdown • 4 paid personal wellness days • 16 days of paid vacation per full calendar year for non-exempt employees • Flexible vacation time off with no defined limit for eligible exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward annually • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles, subject to Cisco policies • Performance-based incentive pay for sales-plan employees