Account Director

Job not on LinkedIn

🔥 1 minute ago

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cisive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Cisive is a compliance-focused talent screening and workforce risk management company that provides background checks, drug and occupational health testing, ongoing monitoring, electronic I-9, and executive intelligence through a single, integrated platform. They serve highly regulated industries—particularly healthcare and transportation—offering specialized products like PreCheck for healthcare and Driver iQ for driver screening, and emphasize fast, accurate results and regulatory compliance for employers.

📋 Description

• Lead a portfolio of high-value enterprise accounts to ensure satisfaction, retention, and long-term partnership growth. • Present specification changes, IT issues, and strategic projects to IT and Change Management through Salesforce in accordance with the Salesforce Queue Policy. • Oversee IT projects and enhancements in Salesforce, other ticketing platforms, and Target Process; manage timelines, ETAs, and communications. • Coordinate cross-functional engagement across IT, Operations, Client Services, Product, and Compliance. • Partner with Client Services leadership to ensure program success, address issues, and communicate account changes. • Facilitate executive-level calls covering program health, best practices, product innovation, performance metrics, and strategic initiatives. • Provide client-specific guidance and training for new and existing CSRs. • Conduct annual account reviews, including specification audits, enhancement recommendations, proposals, year-over-year analysis, SLA evaluation, and contract adherence assessments. • Prepare and deliver Quarterly Business Review presentations with performance data, business insights, initiatives, and industry trends. • Upload QBR documents and notes to Salesforce and the Wiki. • Maintain accurate and complete account documentation in the Wiki. • Identify and execute upsell and cross-sell opportunities. • Monitor SLAs, ensure contractual commitments, and drive remediation plans. • Prepare monthly and other required reports. • Lead contract renewal cycles with internal stakeholders on pricing, scope, and terms. • Perform other duties as assigned.

🎯 Requirements

• High School Diploma or equivalent required. • Bachelor’s degree preferred. • 7–10 years of progressive experience in account management or related strategic client-facing roles required. • Healthcare experience strongly preferred. • Proven experience managing enterprise-level or highly complex client relationships. • Demonstrated ability to communicate, present, and influence credibly and effectively with executive audiences. • Experience delivering consultative, client-focused solutions that address evolving business needs. • Proven ability to manage multiple high-impact projects simultaneously with strong attention to detail. • Excellent listening, documentation, and executive presentation skills. • Exceptional verbal and written communication skills. • Self-motivated, results-driven, and highly accountable. • Strong relationship-building skills with integrity, reliability, and professional maturity. • Ability to prioritize and manage competing demands. • Strong critical thinking and problem-solving abilities. • Excellent time and project management skills with strict adherence to deadlines. • Expertise with Microsoft Office Suite, Google Apps, Salesforce, and help desk or project tracking software.