Dispatcher

🔥 12 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $36k - $42k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CIT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1992

🔒 Cybersecurity

🤝 B2B

💼 Consulting

Cybersecurity • B2B • Consulting

CIT is a managed IT and security services firm (Computer Integration Technologies) that provides 24/7 Managed SOC and threat detection, managed IT services, disaster recovery (DRaaS), governance/risk/compliance (CMMC, NIST, HIPAA) and AI consulting including Microsoft Copilot implementation. They also offer hardware procurement, structured cabling, physical security (Verkada) deployments, and industry-specific solutions for healthcare, government, finance, manufacturing, education and more. CIT emphasizes AI-enhanced autonomous security, proactive monitoring, incident response, and secure AI/governance roadmaps, with around-the-clock support and long-term client partnerships.

📋 Description

• Serve as the primary coordination point between customers and CIT's engineering team • Answer inbound customer phone calls and respond to email support requests • Create and update service tickets based on customer support interactions • Monitor and respond to the live chat tool • Identify and prioritize customer tickets based on urgency and impact • Assign and schedule tickets to engineers based on customer needs and engineer availability • Set clear expectations with customers regarding follow-up and resolution timelines • Maintain accurate ticket documentation throughout the dispatch process • Ensure tickets are assigned, scheduled, and tracked effectively • Perform other duties and responsibilities as assigned

🎯 Requirements

• Professionalism and ability to work effectively as part of a team and independently • Strong organizational skills with the ability to manage multiple pieces of information simultaneously and identify next steps to resolution • Excellent written and verbal communication skills • Demonstrated history of delivering positive customer experiences • Strong computer skills and typing proficiency • Basic knowledge of Microsoft 365 • Ability to prioritize tasks by urgency and work with minimal supervision • Must be authorized to work in the United States • Preferred: 1+ year of experience working with a managed service provider (MSP), a call center, or similar customer-facing environment • Ability to work Monday through Friday, 9:00 AM–6:00 PM Central Time

🏖️ Benefits

• Paid vendor certifications • Ongoing training and development opportunities • Generous flexible paid time off policy • Medical insurance • Dental insurance • Vision insurance • Life and disability insurance • 401(k) with matching employer contribution • Paid volunteer time • Paid parental leave • Flexible work schedules • Employer-sponsored rewards and recognition program • Collaborative, learning-focused, and fun environment • Positive work-life balance • Career growth opportunities