Application Support Technician – Technical Support

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Clubessential Holdings

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

☁️ SaaS

🤝 B2B

🏨 Hospitality

💰 Private equity on 2021-10

SaaS • B2B • Hospitality

Clubessential Holdings is a provider of software and embedded payments solutions that help private clubs, golf courses, country clubs, and related leisure and recreation businesses run operations, manage members and guests, and process commerce. Their offerings focus on connecting the operational systems behind reservations, membership, billing, payments, and guest experiences to enable more personalized service, streamlined administration, and growth for fitness & leisure, recreation, and golf & club organizations.

📋 Description

• Respond to customer-related phone calls, voicemail, chats, emails, and web-based inquiries in a timely fashion • Provide first-touch resolution within assigned disciplines whenever possible • Gather the minimum data set needed to prioritize and troubleshoot cases • Perform initial analysis and fully document steps taken • Communicate issue status to customers regarding progress and resolution • Assist teammates when possible • Escalate issues to next-level support or management as needed • Utilize Vermont Systems resources • Work late shifts as scheduled • Adhere to established Service Level Agreements (SLAs)

🎯 Requirements

• 2 years of experience in a technical support role or customer-facing role • Problem solving, prioritization, and multitasking skills • Technical aptitude • Ability to clearly document interactions and information • Experience collaborating with customers, support staff, and technical staff • Experience using a Knowledge Base to research and solve issues • Full working rights in the US • Must not require sponsorship • Experience with MS Dynamics 365 is preferred • Experience with RecTrac would be great

🏖️ Benefits

• Fully remote work arrangement for residents of the US • Global network of colleagues • Tools and support for success and professional growth