Systems Support Engineer

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Keeper Security, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round - Keeper Security on 2023-05

Cybersecurity • SaaS • Enterprise

Keeper Security, Inc. is a cybersecurity company that delivers cloud-first, zero-trust privileged access management (PAM) and password management solutions. Its KeeperPAM platform, secrets manager, endpoint privilege manager, and related products secure credentials, sessions, and remote access for enterprises, MSPs, and public-sector organizations using end-to-end encryption and a zero-knowledge architecture. Keeper operates primarily as a SaaS provider, emphasizes stringent compliance (FedRAMP, ISO, SOC 2, FIPS, PCI DSS, HIPAA), and is focused on preventing data breaches and managing privileged access across large-scale environments.

📋 Description

• Provide technical support through phone, email, and online requests • Represent customers by tracking, prioritizing, resolving, and incorporating serviceability and product quality issues into the product release cycle • Assist customers with installation and deployment of Keeper’s software products • Track and monitor support cases to ensure timely resolution and follow-up • Identify, document, and resolve customer issues and product problems • Escalate critical customer situations to management and engineering expertise • Communicate technical issues and solutions to engineering, QA, sales, support teams, and customers • Provide complex technical support and resolution analysis as part of Keeper’s post-sale technical assistance and customer experience

🎯 Requirements

• 5+ years of experience in IT Management and System Administration • Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting • Experience working with Single Sign On (SSO) environments • Experience setting up and configuring Active Directory • Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP • Excellent command of Linux Shell and PowerShell • In depth knowledge of prem/cloud/hybrid environments • Working knowledge of Python • Bachelor's Degree or equivalent experience (preferred) • Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management) (preferred) • Ability to adapt, overcome objections, and learn complex solutions (preferred) • Excellent time management and communication skills (preferred)

🏖️ Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401k (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Above market annual bonuses • 100% remote position for select locations • Opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area