Application Support Technician – Technical Support

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vermont Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1985

☁️ SaaS

🏛️ Government

🤝 B2B

SaaS • Government • B2B

Vermont Systems is a provider of cloud-based recreation management software serving parks and recreation departments, municipalities, colleges and universities, camps and campgrounds, and military organizations. Their modular SaaS platform includes products such as RecTrac, WebTrac, PayTrac, InteliTrac, GolfTrac, and CampBrain to handle online registration, integrated payment processing, mobile apps, business intelligence and analytics, maintenance and facilities management, and camp/child & youth program management. The company focuses on improving operational efficiency, patron experience, reporting, and compliance for public and institutional recreation programs.

📋 Description

• Respond to customer-related incoming phone calls, voicemail, chats, emails, and web-based inquiries in a timely fashion • Provide first-touch resolution within assigned disciplines whenever possible • Gather the minimum data set of information to prioritize and troubleshoot cases • Provide initial analysis and full documentation of steps taken • Communicate issue status to customers to ensure satisfaction with progress and resolution • Assist teammates when possible • Escalate issues to the next level of support and/or management as needed • Utilize Vermont Systems resources

🎯 Requirements

• Reside in the US • Have full working rights in the US • Do not require sponsorship • 2 years of experience in a technical support role or customer-facing role • Problem solving, prioritization, and multitasking skills • Technical aptitude • Ability to clearly document interactions and information • Experience collaborating with customers, support staff, and technical staff • Experience using a Knowledge Base to research and solve issues • Experience with MS Dynamics 365 is preferred • Experience with RecTrac would be great • Ability to work late shifts as scheduled • Adherence to established Service Level Agreements (SLAs)

🏖️ Benefits

• Fully remote work arrangement for candidates residing in the US • Work eligibility without sponsorship requirement