IT Support Analyst I

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $19 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Provide first-level IT support to employees and clients through telephone, chat, email, and ServiceNow • Handle incidents and service requests using incident management and request fulfillment processes • Troubleshoot hardware, software, computer devices, components, network devices, and network connectivity • Address password resets, software issues, system and network status, change inquiries, and general technical questions • Follow knowledgebase articles and use remote access, third-party administrative applications, email, and phone tools • Serve as the first point of contact for customers seeking technical assistance • Perform remote troubleshooting using diagnostic techniques and pertinent questions • Determine solutions and guide customers through problem-solving processes • Escalate unresolved issues to next-level support personnel • Provide accurate information about IT products and services • Record events, problems, and resolutions in logs; follow up and update customer information • Relay customer feedback and suggestions to appropriate internal teams • Identify and suggest procedural improvements • Participate in computer data recovery operations and continuous improvement efforts • Work closely with leadership to improve customer support and satisfaction

🎯 Requirements

• Minimum High school diploma or equivalent combination of education and experience in Information Technology, Computer Science, or related field • HDI, MCP, Network+ and A+ certification preferred • HDI certification required within 1 year of hire • 1–2 years of providing IT technical support via phone, chat and/or email preferred • Knowledge of Microsoft Windows Operating System, Mac OS, desktops, laptops, MS Office products, MS O365, vendor-provided software platforms, computer hardware, network devices, and network connectivity • Ability to work Mon–Thu, 7am–6pm EST • This role is currently not eligible for sponsorship

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment