HR Investigations Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $24 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 0%

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Consumer Direct Care Network

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

🏥 Healthcare

👥 HR Tech

Healthcare • HR Tech

Consumer Direct Care Network is a company that provides consumer-directed home care support services. It helps individuals who manage their own personal care by handling administrative, payroll, employer-of-record, training, background check, and compliance tasks for self-directed caregivers, and by connecting consumers with caregivers and resources to facilitate home- and community-based services. It commonly serves participants in consumer-directed Medicaid or similar long-term services programs and individual consumers seeking in-home assistance.

📋 Description

• Lead the intake, investigation, and resolution of HAD and AEN cases, conducting thorough evaluations of complex and sensitive information • Apply independent judgment in analyzing findings, formulating policy-aligned recommendations, and executing approved actions • Oversee the Employee Relations team inbox, using critical thinking and policy interpretation to address or delegate inquiries • Serve as the key point of contact for APS-related inquiries, providing guidance, resolving issues independently when appropriate, and determining when escalation or cross-functional consultation is necessary • Oversee IP suspensions and reinstatements, ensuring decisions align with company practice • Evaluate unique case circumstances and consult with the Employee Relations Manager when deviation from standard protocol is needed • Act as a strategic partner during administrative investigations, attending as a neutral HR representative and ensuring documentation is complete, accurate, and aligned with investigatory best practices • Safeguard sensitive and confidential information while managing complex employee relations matters with integrity and consistency • Work flexible and/or extended hours as needed • Perform other duties as assigned

🎯 Requirements

• Associate degree in Human Resources, Business Administration, Communications, or a related field, or equivalent experience • 3+ years of experience in an HR Coordinator/Assistant/Specialist role • HR Certification (SHRM-CP, PHR) a plus • Proficiency in Workday, SharePoint, and the MS Office Suite (Excel, PowerPoint, Word, Outlook) • Knowledge of HR practices, policies, and employment law • Excellent problem-solving and conflict resolution skills with a proactive approach • Strong ability to collaborate in a team-oriented environment; demonstrates flexibility and a proactive, solutions-focused mindset • Excellent written and verbal communication skills, with the ability to interact professionally with employees at all levels • Highly organized with strong attention to detail and the ability to manage multiple tasks and priorities effectively • Demonstrated ability to handle sensitive and confidential information with discretion • Self-motivated, adaptable, and results-oriented with a focus on continuous improvement • Ability to successfully pass a background screening • Reliable internet service for hybrid or remote work, if applicable • Legally authorized to work in the United States; visa sponsorship and STEM OPT extensions are not provided

🏖️ Benefits

• A rewarding career helping others • Fun and engaging work environment built on team unity • Job satisfaction knowing you make a difference in the work you do and lives we serve • Professional training to help advance your skills for career development • Medical, Dental, and Vision Insurance • Vacation accrued at 3.07 hours per pay period to use when accrued • Profit-sharing for employees in good standing • Two Paid Floating Holidays • Nine Paid Federal Holidays • Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued • Instant Earnings Option • 401(k) Retirement plan & discretionary company match • Company-Paid Life Insurance • Supplemental Life, Accident, Critical Illness, and Hospital benefits • Short and Long-Term Disability • Paid Parental Leave • Flexible Spending Account • Employee Assistance Program • Pet Insurance