Enterprise Account Manager

Job not on LinkedIn

🔥 13 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Bertelsmann SE & Co. KGaA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

Bertelsmann SE & Co. KGaA is a global media and education company that has evolved from a small book publisher founded in 1835 into a diverse organization with over 80,000 employees worldwide. The company operates various business units, including the RTL Group, Penguin Random House, BMG, Arvato Group, Bertelsmann Marketing Services, and Bertelsmann Education Group, which offer job opportunities across about 50 countries. Bertelsmann is dedicated to fostering an equitable and inclusive workplace, encouraging personal initiative, creativity, and diverse perspectives among its workforce.

📋 Description

• Retain, develop, and expand a portfolio of established enterprise healthcare customers across multiple care settings • Build stakeholder relationships and serve as the commercial owner for assigned accounts • Develop account plans covering customer priorities, product utilization, stakeholders, whitespace, competitive risks, renewal exposure, and growth potential • Set objectives for retention, expansion, executive engagement, pipeline development, and customer value • Build relationships with operational, clinical, financial, HR, compliance, learning, procurement, technology, and executive stakeholders • Lead consultative conversations on workforce development, clinical education, compliance, competency, quality, and operational priorities • Identify, qualify, develop, and close expansion opportunities • Maintain an expansion pipeline supporting quota achievement and forecasting • Coordinate discovery, demonstrations, solution design, proposals, business cases, and commercial discussions • Support renewal strategy, retention, and long-term account health • Identify risks and create mitigation, recovery, or escalation plans • Manage proposals, pricing, procurement, mutual action plans, negotiations, contracting, and internal approvals • Use MEDDPICC, value-based selling, or designated methodology to qualify opportunities • Maintain accurate account, opportunity, renewal, risk, pipeline, and forecast information in Salesforce • Provide evidence-based forecasts and communicate decision processes, risks, dependencies, and support needs • Coordinate across Customer Success, Product, Marketing, Solutions, Implementation, Finance, Legal, Security, Deal Desk, Support, and leadership • Share customer feedback and contribute to account-management best practices

🎯 Requirements

• 7+ years of progressive experience in enterprise account management, enterprise sales, customer success, healthcare technology, healthcare services, SaaS, or related customer-facing roles involving revenue accountability and complex stakeholder engagement • Demonstrated success retaining and growing established customer relationships through expansion, cross-sell, upsell, renewal support, and consultative account development • Experience developing account plans, building pipeline, forecasting opportunities, engaging senior stakeholders, and managing proposals, pricing, procurement, negotiations, and contracting • Experience using Salesforce or a comparable CRM • Knowledge of enterprise healthcare organizations, buyer priorities, and decision-making processes across multiple care settings • Ability to develop and execute account growth plans, identify whitespace, and connect customer needs to measurable business value • Skill in relationship development, consultative selling, proposal and business-case development, commercial negotiation, forecasting, CRM discipline, and portfolio prioritization • Ability to coordinate cross-functional resources around a unified account strategy and adapt across healthcare verticals • Bachelor’s degree in business or healthcare field • Ability to travel approximately 25–50%

🏖️ Benefits

• Fantastic health and wellness benefits package • Outstanding 401k match • Flexible PTO program • Generous and inclusive parental leave policy • Employer-paid employee portion of the monthly healthcare premium • Flexible work environment with onsite and work from home options • Active Employee Resource Groups open to all employees • Comprehensive onboarding program • Growth and career advancement opportunities • Leadership development, professional development curriculums, and Nanodegree options in technology and data science • Professional development through conference attendance and participation in organizations like NC Tech • Onsite 321 Coffee Shop providing free coffee and pastries to employees

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