Technical Support Analyst – Lending Technology

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CSI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1965

💳 Fintech

🏦 Banking

🔒 Cybersecurity

💰 Private Equity Round on 2024-01

Fintech • Banking • Cybersecurity

CSI is a technology company specializing in modern banking solutions, offering products such as core banking software, digital banking, payment processing, and managed cybersecurity services. Their integrated solutions also include advisory services focused on financial crimes compliance and mitigation. CSI aims to empower financial institutions to thrive in a digital landscape while enhancing customer experience and operational efficiency.

📋 Description

• Monitor and manage escalated support requests within ticketing systems • Investigate complex customer-reported issues within Hawthorn River applications • Review application, system, and error logs to identify root causes and recommend solutions • Troubleshoot application, database, server, and integration-related issues • Research, test, and document issues requiring Software Development team involvement • Replicate reported issues in test environments and document reproduction steps • Analyze API-related errors and integrations between Hawthorn River and customer core banking platforms • Serve as a technical escalation resource for Customer Support • Collaborate with developers by providing issue documentation, testing results, and troubleshooting findings • Execute data queries and analyze results to support troubleshooting • Communicate technical findings to support teams, developers, and financial institution customers • Explain technical issues and resolutions to non-technical users • Participate in system testing, release validation, and troubleshooting activities • Support deployment, release, and infrastructure-related activities as needed • Assist with disaster recovery testing and operational initiatives • Create and maintain technical documentation, troubleshooting guides, and knowledge base articles • Mentor and support Technical Support Specialists and other team members as appropriate

🎯 Requirements

• Minimum of two years of experience in technical support, application support, software support, fintech, banking technology, SaaS, or related technology environments • Strong troubleshooting, analytical, and problem-solving skills • Experience reviewing application, system, debug, or error logs to identify issues • Ability to reproduce issues in test environments and thoroughly document findings • Experience supporting business applications, databases, servers, APIs, or software platforms • Strong written and verbal communication skills • Ability to manage multiple priorities and work effectively in a fast-paced support environment • Experience working directly with customers to resolve technical issues • Strong attention to detail and documentation skills • Experience supporting Salesforce-based applications preferred • Fintech, banking technology, or financial services industry experience preferred • Understanding of APIs, web services, and system integrations preferred • Familiarity with loan origination systems, lending software, loan servicing platforms, or community banking operations preferred • Experience with CRM, customer support, or ticket management systems such as ClickUp, Jira, or Salesforce preferred • Background supporting software development teams through technical issue investigation and documentation preferred • Experience explaining technical concepts to non-technical stakeholders preferred • Experience with SQL queries or database troubleshooting is a plus • Must be authorized to work in the United States without the need for sponsorship now or in the future • Visa sponsorship is unavailable

🏖️ Benefits

• Eligibility for incentive awards based on both individual and business performance • Comprehensive range of benefits (details provided in Benefits Summary) • Rewarding and challenging career opportunities