Senior Director – Engineering Operations

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🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $100k - $231.5k / year

⏰ Full Time

🟠 Senior

🖥 Software Engineer

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Partner with the Executive Director of Software Development Engineering to strengthen the operational effectiveness of a large claims and payment engineering organization • Lead workforce planning, operational governance, financial oversight, portfolio reporting, leadership communications, and organizational planning activities • Serve as a central coordination point across engineering leaders, finance, HR, PMO, product, and business stakeholders • Establish and manage operational processes, reporting structures, planning activities, and governance mechanisms for an engineering organization of more than 500 employees, contractors, and strategic partners • Develop management systems, governance processes, reporting frameworks, and operating rhythms to support organizational performance, delivery outcomes, and strategic initiatives • Potentially lead dedicated operational resources for governance, planning, analytics, communications, and portfolio support as the function matures

🎯 Requirements

• 10+ years of leadership experience in technology operations, engineering operations, PMO, portfolio management, business operations, organizational effectiveness, or similar roles supporting complex organizations • Experience establishing governance processes, operating models, reporting frameworks, and organizational management systems • Experience with workforce planning, organizational design, staffing analysis, contractor strategy, and resource forecasting • Experience developing and managing organizational KPIs, scorecards, dashboards, operational reporting, and performance metrics • Experience supporting financial management, budget oversight, vendor governance, and resource planning activities • Strong leadership, communication, facilitation, and stakeholder management skills • Ability to influence leaders and drive outcomes without direct reporting authority • Strong analytical, problem-solving, organizational, and decision-support capabilities • Experience leading teams, programs, operational functions, or organizational initiatives and driving results through direct leadership and influence • Experience establishing new operational capabilities, governance models, organizational processes, and reporting structures within complex organizations • Bachelor's degree in Business, Information Technology, Engineering, Computer Science, Finance, Operations Management, Communications, or a related field, or equivalent combination of education and experience • Preferred: 15+ years of experience supporting large technology organizations • Preferred healthcare technology, payer, claims processing, reimbursement, payment integrity, or related healthcare experience • Preferred experience supporting organizations consisting of 500+ technology resources • Familiarity with SDLC, release management, production support, application modernization, cloud transformation, and technology delivery practices • Experience developing leadership presentations, operating reviews, strategic planning materials, and organizational communications • Prior people leadership experience within Engineering Operations, PMO, Business Operations, Governance, Analytics, or Portfolio Management functions • Experience building or scaling Engineering Operations capabilities within a large organization • PMP, Lean, Six Sigma, Agile, Portfolio Management, or equivalent professional certifications are preferred • Preferred master's degree in Business Administration, Engineering Management, Information Technology, Operations Management, Public Administration, or a related discipline

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to the base pay range • Award target in the company’s equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility • Comprehensive benefits package for full-time colleagues and their families