Product Engineer

🔥 9 minutes ago

🌵 Arizona, New York – Remote

🌵 Arizona – Remote 🗽 New York – Remote

💵 $34 - $44 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CXtec

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1978

💼 Consulting

📦 Logistics

🔧 Hardware

Consulting • Logistics • Hardware

CXtec is a premium IT and hardware services company specializing in IT lifecycle management, including the refurbishment, sourcing, and distribution of networking hardware. With over 45 years of experience, it promotes sustainability through its unique approach to extending the lifespan of IT equipment and reducing electronic waste. The company partners with organizations to optimize their IT investments while ensuring environmentally responsible practices, making it a leader in sustainable IT solutions.

📋 Description

• Provide technical product support to Sales, Product Management, Operations, and customers for assigned networking, data center, and related technology products • Participate in customer and internal discussions to understand technical requirements and recommend appropriate product configurations, alternatives, or solutions • Research product specifications, compatibility, features, configurations, and technical requirements • Troubleshoot product, equipment, configuration, and application issues and recommend appropriate solutions or next steps • Assist with development of network and infrastructure solutions based on customer requirements, product capabilities, availability, and cost considerations • Provide technical guidance regarding current and legacy product lines • Support product selection with specifications, compatibility information, configuration guidance, and technically appropriate alternatives • Assist with technical evaluation of returned, defective, or damaged products and guide appropriate resolution • Partner with Operations and technical teams on product testing and evaluation • Participate in vendor training and develop knowledge of new technologies, products, and product lines • Conduct product research and assist in evaluating new products, technologies, and vendors • Develop and deliver technical product information and training to internal teams and customers as appropriate • Provide technical input and subject-matter support to Marketing for product-related content and initiatives • Develop cross-functional knowledge of Product Management processes and assigned product categories • Maintain current knowledge of networking and infrastructure technologies and industry developments • Document technical findings, recommendations, configurations, and solutions • Escalate complex or high-risk technical issues to senior technical resources • Perform other assigned duties

🎯 Requirements

• Associate degree in Networking, Information Technology, Computer Science, Engineering Technology, or a related technical discipline, or an equivalent combination of relevant education, certifications, training, and experience • Three years of relevant technical experience in networking, infrastructure, technical support, product support, systems support, or a related technology environment • CCNA with strong enterprise networking experience • Ability to review customer requirements/BOM’s and recommend equivalent or alternative solutions across Cisco, HPE/Aruba, Arist and other manufacturers • Foundational knowledge of networking concepts, hardware, infrastructure, and associated technologies • Demonstrated ability to research and interpret product specifications and technical documentation • Strong analytical, troubleshooting, and problem-solving skills • Ability to communicate technical information clearly to technical and non-technical audiences • Strong organizational skills with the ability to manage multiple priorities • Demonstrated customer-service orientation and ability to work effectively across teams • Ability and willingness to continuously develop technical and product expertise • Preferred: CCNP Enterprise certification • Preferred: Strong working knowledge of Layer 2/Layer 3 networking, BGP, OSPF, VLAN’s, VXLAN/EVPN, MLAG, STP, routing, switching, optics and high-speed ethernet • Preferred: Experience designing, configuring and troubleshooting multi-vendor enterprise and data-center networks • Preferred: Industry or manufacturer certifications related to networking, infrastructure, or assigned product technologies • Preferred: Experience supporting networking or data center equipment • Preferred: Experience working with enterprise networking manufacturers, products, or technologies • Preferred: Experience providing technical support to sales teams or customers • Successful completion and passing of a background check and drug test

🏖️ Benefits

• Health insurance and prescription drug coverage • Dental and Vision insurance • Company-paid basic life and AD&D insurance and voluntary life options • Company paid short and long-term disability and buy-up options • Critical illness, accident and hospital indemnity insurance • Flexible spending accounts • Identity Theft & Fraud Protection • Legal Insurance • Pet insurance • Traditional and Roth 401(k) retirement plan with company match • Employee Assistance Program • Tuition reimbursement • Paid vacation, sick/personal days and holidays • Flexible work arrangements