Executive Client Partner

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dataSpring Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

📣 Marketing

☁️ SaaS

B2B • Marketing • SaaS

dataSpring is an Asia-focused market research and online panel provider. It offers expansive coverage across 12 countries and 2 million+ active panelists, supplying researchers with proprietary panels, third-party partners, and API integration. dataSpring provides a mobile research platform, 24/7 regional operations support in local languages, a Quality Check System for data validity, downloadable panel books, and insights content (blogs and podcasts) targeted at businesses conducting surveys and market research in Asia.

📋 Description

• Serve as the senior relationship owner for a select portfolio of DataSpring’s largest and most strategic partners • Build trusted relationships with board members, C-suite executives, senior decision-makers, and operational leaders • Develop and execute comprehensive, multiyear strategic account plans • Maintain executive engagement strategies, relationship maps, executive sponsorships, strategic planning sessions, and executive business reviews • Protect client relationships through risk identification, mitigation plans, escalations, and commitment fulfillment • Translate client strategies and market pressures into actionable implications for DataSpring • Represent strategic client priorities across Executive Leadership, Product, Sales, Operations, Marketing, Technology, and other functions • Provide client and market intelligence to inform product strategy, investments, operating priorities, and go-to-market planning • Identify innovation, new-solution, pilot, use-case, and partnership-expansion opportunities • Partner with Sales and commercial leaders on growth opportunities, renewals, and complex negotiations • Establish measurable value, adoption, retention, innovation, and growth outcomes • Monitor account health across relationships, adoption, operational performance, support, finances, and future opportunities • Maintain strategic account information in Salesforce and designated systems • Lead cross-functional account teams and internal executive account reviews • Mobilize internal leaders and subject-matter experts to address client priorities, risks, and opportunities • Provide guidance to Client Partnerships colleagues • Contribute to executive-engagement practices, account playbooks, health frameworks, and relationship-management standards • Represent DataSpring at client events, executive meetings, industry forums, and external engagements • Travel regularly, up to 30% of the time, for executive meetings, client engagements, and industry events

🎯 Requirements

• Bachelor’s degree in business, healthcare administration, public health, or a related field, or equivalent professional experience • Advanced degree preferred • 10–15 years of progressive experience in strategic account management, client partnerships, customer success, consulting, healthcare leadership, or another senior client-facing role • Significant experience with health plans, provider organizations, healthcare technology companies, or healthcare administrative solutions strongly preferred • Success managing complex, high-value enterprise relationships involving multiple products, stakeholders, and priorities • Experience engaging and influencing board members, C-suite executives, and senior operational decision-makers • Strong executive presence and trusted-advisor credibility • Success protecting and expanding strategic client relationships, including retention, renewals, adoption, value realization, and growth • Experience developing and executing multiyear strategic account plans and executive-engagement strategies • Ability to connect complex healthcare business challenges to data, technology, and administrative solutions • Strong commercial judgment and experience identifying whitespace, shaping expansion opportunities, and supporting complex commercial discussions • Ability to identify emerging risks, lead executive escalations, and navigate sensitive or high-stakes client situations • Experience leading complex cross-functional teams and initiatives without direct authority • Ability to influence internal executives and translate client priorities into organizational action • Strong strategic thinking, business judgment, and decision-making capabilities • Exceptional communication, presentation, and facilitation skills for board-level and executive-level discussions • Ability to synthesize client, market, financial, product, and operational information into clear insights and recommendations • Strong organizational discipline managing complex relationships and priorities • Experience with Salesforce or another enterprise CRM platform • Willingness and ability to travel regularly, up to 30% of the time

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) with company contributions and matching • Paid parental leave • Tuition assistance • Generous paid time off • Fully remote environment • Professional growth support • Competitive compensation • Comprehensive benefits package for full-time employees