Senior Account Director

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Qualified Digital

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📣 Marketing

💼 Consulting

🏢 Enterprise

Marketing • Consulting • Enterprise

Qualified Digital is a digital experience agency that connects brand, business and technology to deliver customer experiences, content delivery, personalization, and data-driven marketing automation. The company provides strategy, creative, engineering, optimization, analytics and marketing-automation services, partners closely with Adobe, and works with enterprise brands (including pharma and life sciences) to orchestrate multichannel experiences and drive measurable outcomes.

📋 Description

• Lead a portfolio of strategic client accounts as a trusted advisor • Drive account growth, client satisfaction, retention, and long-term partnerships • Advise clients on business objectives, digital strategy, and innovative solutions • Represent client needs and priorities in internal discussions • Lead client-facing financial communications about budgets, scope, and resourcing • Manage senior client stakeholders across separate business units and navigate competing priorities • Oversee and expand key accounts comprising $5–7M in revenue • Develop strategic account plans and identify business growth opportunities • Collaborate with clients to drive expansion and increased value and services • Manage accurate pipeline reporting • Oversee client financial health and profitability • Work cross-functionally to move initiatives from strategy through execution, measurement, and optimization • Develop briefs, presentations, statements of work, and other key materials

🎯 Requirements

• 8 years of applicable account/client service management experience • Proven track record of managing and growing client accounts • Healthcare industry experience preferred, and/or experience in other highly regulated industries preferred • Strong digital expertise • Technical knowledge in platform integrations, CMS execution, and digital ecosystems is a bonus • Experience owning full-service client engagements, including strategy, planning, digital initiatives, websites, apps, and media • Willingness to actively contribute at all levels • Ability to collaborate effectively as a strong team player • Experience using AI to transform marketing programs, improve efficiency, and unlock new client opportunities is strongly preferred • Must be US based

🏖️ Benefits

• Inclusive, welcoming employee experience • Opportunity to work for a woman-owned and LGBTQIA+-owned business • Remote work arrangement