Revenue Operations Manager

🔥 13 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $78k - $119k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

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DaVita Kidney Care

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare • Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Build, implement, and continuously improve scalable operational workflows, including processes, work queues, routing and prioritization logic, SLAs, controls, escalation pathways, and standard work • Establish team priorities, goals, and success metrics aligned to organizational and revenue objectives • Build daily, weekly, and monthly operating routines providing visibility into inventory, aging, throughput, productivity, quality, and outcomes • Monitor operational performance, identify breakdowns and bottlenecks, determine root causes, and implement sustainable corrective actions • Manage capacity and workload to align resources with business demand and priorities • Ensure patient outreach, documentation, and information-sharing comply with privacy, regulatory, consent, and organizational requirements • Own operational performance across patient revenue recovery pathways, including specialist-led resolution, digital patient engagement, direct patient outreach, and escalation • Develop and improve segmentation, prioritization, and routing strategies • Partner with technology, digital, analytics, and Revenue Operations teams to improve workflows, automate manual processes, and remove barriers to resolution • Build, lead, coach, and develop a high-performing team of frontline Revenue Specialists • Establish performance expectations and accountability for productivity, quality, timeliness, and outcomes • Provide feedback, career development support, and performance coaching • Foster team engagement, collaboration, and ownership; lead through change • Champion DaVita Mission and Values while modeling effective leadership behaviors • Develop and maintain operational performance measures connecting execution to revenue and patient outcomes • Use operational data to identify trends, bottlenecks, performance gaps, and improvement opportunities • Translate complex data and business problems into clear operational actions • Develop concise reporting for leadership visibility into performance, risks, root causes, and opportunities • Deliver persuasive, data-supported recommendations • Prepare and deliver effective audience-tailored communications • Lead additional special projects as required

🎯 Requirements

• 5–10 years of progressive professional experience, including experience leading operational processes, workflows, or service-delivery functions • 2+ years of direct people leadership experience • Strong written and verbal communication skills, including the ability to communicate operational performance and recommendations to senior leaders • Intermediate proficiency in Microsoft Office applications • High school diploma/equivalency • Preferred: Bachelor's degree in business, healthcare administration, operations, finance, or related field • Preferred: Experience within healthcare revenue cycle, patient financial services, collections, contact center operations, or healthcare operations • Preferred: Experience establishing a new team, operation, or organizational capability from design through implementation and stabilization • Preferred: Experience with workflow automation, digital outreach, case-management systems, or technology-enabled operations

🏖️ Benefits

• 401k match • Healthcare coverage • Broad range of other benefits • Equal opportunity workplace • Up to 10% travel

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