Client Support Engineer

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform offered by Ceridian that unifies payroll, HR, benefits, workforce management, talent management, and time and attendance in a single application. It targets employers and HR teams with tools for payroll processing, scheduling, recruiting, performance management, and workforce analytics, delivered as a SaaS solution for enterprise and mid-market customers.

📋 Description

• Diagnose complex interoperability issues across FHIR APIs, HL7 messaging, IHE Profiles, RESTful APIs, SOAP APIs, and network integrations (e.g., ITI-41, ITI-43, etc.) • Investigate issues such as API timeouts, latency, message delivery failures, and data inconsistencies • Trace issues end-to-end across systems, interface engines, and external partners • Analyze logs, payloads, and system behavior to determine root cause • Own and defend root cause conclusions • Differentiate between software defects, configuration issues, network failures, and external dependencies • Escalate complex or disputed findings through defined channels • Partner with Engineering to validate and resolve issues • Create clear, actionable Jira tickets with supporting evidence (logs, queries, payloads, impact) • Recommend improvements based on findings; Product drives prioritization and follow-through • QA product fixes to validate resolutions • Participate in customer escalation calls alongside Integration Manager • Provide technical insight and support during issue resolution • Translate technical findings into clear, understandable communication when needed • Execute basic queries and leverage existing reports to support troubleshooting • Identify trends or recurring issues where possible • Develop runbooks, playbooks, and knowledge articles for repeatable issues • Enable support teams to resolve recurring problems independently • Identify recurring patterns in interoperability issues and contribute recommendations for system and process improvements • Other duties assigned by leadership.

🎯 Requirements

• Bachelor’s degree in computer science, Information Systems, Engineering, or related field or 3+ equivalent experience • Experience troubleshooting interoperability solutions, including: • FHIR APIs • RESTful APIs using oAuth • Experience analyzing logs and diagnosing issues in distributed systems • Experience executing queries (e.g., SQL) and working with data to support troubleshooting • Familiarity with interoperability platforms and tools (e.g., interface engines such as InterSystems, monitoring tools such as Datadog) • Strong analytical and problem-solving skills • HL7 messaging troubleshooting interoperability solutions • SOAP APIs troubleshooting interoperability solutions • GCP cloud experience