Project Administrative Associate

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $20 - $29 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Administrative Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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DDi

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

DDi is an innovative technology partner for BioPharma, Medical Device, Consumer Health, and mixed portfolio companies. The company offers software products and automation solutions tailored to the unique technology needs of these industries. DDi focuses on providing fit-for-purpose modules and platforms to help large and small-to-mid-sized companies achieve their digital milestones faster and more cost-effectively. With domain expertise, DDi leverages automation to minimize manual processes and integrate seamlessly with existing systems, ensuring optimal return on investment. Their services are backed by professional support and program management teams, offering both a private cloud infrastructure and modular implementation approaches.

📋 Description

• Execute operational workflows supporting PMO delivery, customer onboarding, assessments, reporting, project coordination, delivery scheduling, LeaderLab administration, quality control, and invoicing • Manage daily operational intake and mailbox activities for assessments, feedback scheduling, customer and participant questions, workflow triggers, issue routing, and follow-through • Administer assessment and feedback operations through platform setup, launches, reminders, completion tracking, troubleshooting, report generation, quality control, release, and client support • Maintain participant, roster, cohort, prework, assignment-link, configuration, and SharePoint data • Create, quality-check, and distribute STRs, participant reports, heatmaps, evaluation summaries, usage reports, and other customer-ready outputs • Coordinate interviews, feedback sessions, delivery resources, team meetings, implementation calls, and multi-cohort events across time zones • Partner with PMO, RMO, Adjunct, CSM, Consulting, Product, Support, and Technology teams to coordinate readiness and customer experience • Maintain trackers and documentation across programs, accounts, migrations, and implementations; identify dependencies, risks, schedule changes, exceptions, and make-up needs • Support Pinpoint-to-LeaderLab and AOS-to-LeaderLab migrations, new customer projects and integrations, and project transitions • Coordinate Impact Evaluation implementations, including intake, readiness checks, customer follow-up, documentation, reporting inputs, and handoffs • Support user acceptance, delivery readiness, new-product launches, training coordination, post-launch issue tracking, and continuous process improvement • Prepare QBR, usage, GWE, impact-evaluation, participant, session, assessment, and delivery data; create IRFs and provide inputs for invoicing and business reporting • Use Pinpoint, AMS, Power BI, ScheduleOnce, Dynamics, LeaderLab, SharePoint, and internal DDI platforms to execute workflows accurately and efficiently • Monitor workload and recurring commitments and support prioritization through current trackers and weekly check-ins

🎯 Requirements

• High attention to detail and ability to manage large volumes of data, scheduling tasks, recurring workflows, and deadline-sensitive deliverables • Experience with Microsoft Office, SharePoint, and scheduling tools such as ScheduleOnce • Adaptability to shifting priorities, multiple programs, complex customer workflows, clustered demand, and evolving responsibilities • Strong communication and follow-through; ability to close loops, coordinate across functions, support customers professionally, and proactively escalate issues • Ability to organize work across multiple accounts, minimize errors, maintain confidentiality, and perform effective quality control • Comfort learning and working in Pinpoint, AMS, Power BI, Dynamics, LeaderLab, SharePoint, and internal DDI platforms • Ability to learn new products and processes quickly and apply documented procedures while identifying process-improvement opportunities • Reliable, proactive, and consistent communication, workflow execution, and follow-through • Calm under pressure with strong task-management, prioritization, and organizational skills • Ability to simplify complexity and maintain clarity in fast-moving, high-volume operational environments • Willingness to learn through PMO Academy, LeaderLab, Sprint cycles, and new-product readiness activities • Ownership, customer centricity, and ability to anticipate needs across PMO, customer, and cross-functional teams • Ability to balance accuracy and speed, recognize dependencies, surface risks early, and protect customer and delivery timelines

🏖️ Benefits

• Benefits offered by DDI; the posting links to an overview of available benefits • No variable pay