Strategic Account Director

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🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $120k - $160k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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DeepHealth

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $225k Grant on 2019-08

Healthcare • Consulting • Logistics

DeepHealth is a global leader in AI-powered health informatics, providing innovative solutions designed to enhance operational efficiency and clinical confidence in radiology. As a wholly-owned subsidiary of RadNet, Inc. , DeepHealth offers a comprehensive suite of diagnostic and imaging tools, including the DeepHealth OS, a pioneering cloud-native operating system. Their AI-powered solutions support large-scale diagnostic programs and streamline workflows in areas such as breast, prostate, lung, and brain cancer detection. DeepHealth collaborates with leading healthcare institutions worldwide to transform radiology practices and improve care delivery.

📋 Description

• Develop and execute strategic account plans for a portfolio of accounts • Build and maintain trusted relationships with senior stakeholders and executive sponsors • Partner with Sales on upsell, cross-sell, expansion, and renewal opportunities • Proactively mitigate churn risk and secure long-term contract commitments • Act as the customer advocate within the company and communicate feedback to internal teams • Maintain product and industry expertise to advise customers on best practices and value realization • Identify at-risk accounts and lead cross-functional efforts to resolve issues • Lead and document periodic Business Reviews covering account performance, value delivered, and forward-looking strategy • Serve as the primary liaison between customers and Sales, Services, Product, and Support teams • Travel domestically and internationally approximately 25–50% as needed

🎯 Requirements

• 5+ years of experience in a Strategic Account Manager, Key Account Manager, or similar strategic sales/account management role • Bachelor's degree in Business Administration, Marketing, Healthcare, or a related field, or equivalent practical experience including clinical/radiology background • Proven track record of managing and growing complex, high-value customer accounts • Experience building relationships at the VP/C-suite level • Ability to identify growth opportunities and partner with Sales to close expansion and renewal business • Excellent negotiation, communication, and presentation skills • Proficiency with CRM and account planning tools • Ability to use data to inform account strategy • Strong business acumen and strategic thinking • Ability to translate customer goals into actionable account plans • Ability to manage multiple complex accounts while prioritizing effectively • Experience collaborating cross-functionally with Sales, Services, and Product teams • Strong relationship-building skills and attention to detail • Ability to work independently from a home office and as part of a team • Ability to travel domestically and internationally as needed • Experience in Healthcare and/or Healthcare IT preferred • Understanding of radiology workflow preferred • Familiarity with Salesforce CRM, Microsoft Suite, and Healthcare Applications/Products preferred • This position is not eligible for visa sponsorship

🏖️ Benefits

• Remote working environment • Home office work arrangement • Opportunity to work with strategic, high-value customer accounts • Domestic and international travel opportunities