Strategic Account Director

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🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $105k - $231.1k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Lead, coach, and develop teams of Account Executives and Strategic Account Executives • Set direction, priorities, operating expectations, role clarity, accountability, and execution standards • Foster a high-performance culture through feedback, talent development, and succession planning • Provide executive accountability and senior-level oversight for large, complex PBM clients • Serve as escalation point for complex client situations and senior-level engagements • Own aggregate revenue growth, retention, and profitability for the assigned portfolio • Guide renewal and expansion strategies and identify solution expansion opportunities • Provide portfolio-level visibility into financial performance, drug trend, pricing strategies, guarantees, and account economics • Partner with finance, underwriting, and senior leaders on renewal scenarios, margin and value opportunities, and executive client discussions • Lead cross-functional partners across account management, clinical, product, operations, underwriting, analytics, and implementation • Align resources, remove barriers, and advance complex client and business objectives • Provide leadership oversight for complex RFPs and renewals • Monitor pharmacy benefit management, managed care, healthcare market, legislative, and regulatory trends

🎯 Requirements

• 10+ years of experience in healthcare, account management, or related client-facing roles • Prior people leadership experience, including coaching, performance management, and talent development • Demonstrated success managing large, complex employer or health plan accounts through teams • Demonstrated executive presence and strategic acumen, including senior-level client discussions and explaining complex financial and PBM concepts to non-technical audiences • Ability to navigate high-stakes or escalated situations with confidence and credibility • Strong digital and AI fluency • Inclusive leadership aligned with the transformation agenda • Valid driver’s license and reliable, insured personal vehicle • Experience leading teams responsible for large employer or health plan accounts preferred • Experience in a pharmacy benefit manager sales or service executive role preferred • Demonstrated accountability for revenue, retention, and profitability within a PBM portfolio preferred • Experience operating in regulated or policy-influenced healthcare environments preferred • Strong comfort using data and analytics, including AI-enabled insights, to assess renewal risk, evaluate account economics, inform pricing and guarantee strategies, and improve portfolio performance preferred • Bachelor’s degree, advanced degree, or equivalent experience

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being