Facilities Support Manager

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Destination Pet, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

💰 Debt Financing on 2017-10

Healthcare • Food & Beverage • Logistics

Destination Pet, LLC is a nationwide community of skilled and passionate pet professionals dedicated to providing total pet health care. Through their Connected Care approach, they have created a network of experts across all pet and vet care services, ensuring pets receive the best possible care. They are known for their strong team spirit and dedication to improving the lives of pet families. Additionally, Destination Pet offers opportunities for veterinarians and pet center owners looking to sell their businesses, ensuring a smooth transition while honoring the original vision and caring for the staff. The company's mission is to elevate the love and lives of pet families through trusted and innovative pet care services.

📋 Description

• Manage day-to-day facility needs for an assigned portfolio of approximately 40–50 locations and oversee approximately 150–200 active work orders • Manage repair and maintenance requests through Flow Path (CMMS) from submission through completion • Review and prioritize service requests based on urgency, life safety, animal welfare, business continuity, operational impact, and financial exposure • Coordinate troubleshooting, vendor dispatch, estimates, approvals, scheduling, repairs, and follow-up • Provide remote troubleshooting support to non-technical center teams • Manage aging, delayed, or stalled work orders and maintain documentation • Review leases to help determine repair and maintenance responsibility • Source, evaluate, onboard, and coordinate local, regional, and national service providers • Obtain and compare estimates, evaluate proposed repairs, negotiate pricing and scope, and review invoices • Support small- to mid-scale repair, maintenance, and capital projects • Develop scopes of work, coordinate approvals, and monitor project schedules, budgets, and deliverables • Assist with urgent and emergency facility issues and coordinate emergency service providers • Support preventive maintenance programs, recurring services, inspections, and compliance activities • Identify recurring equipment failures and recommend corrective, replacement, or long-term planning strategies • Partner with center, field, finance, legal, safety, operations, and other internal stakeholders • Provide facility guidance and train Center Managers and field leaders • Direct in-house maintenance technicians where applicable • Assist with facility assessments, acquisitions, transitions, renovations, special projects, and company initiatives • Escalate significant facility risks, recurring failures, major expenditures, and unresolved responsibility questions

🎯 Requirements

• 3+ years of experience in facilities management, property management, construction, maintenance operations, vendor management, or a related field • Experience managing a high-volume, multi-site facilities workload with concurrent repairs, vendors, and competing priorities • Strong organizational and time-management skills • Basic understanding of commercial leases and repair and maintenance responsibility provisions • Working knowledge of HVAC, plumbing, electrical, roofing, flooring, doors, fencing, drainage, and fire/life-safety systems • Experience reviewing repair proposals, vendor recommendations, estimates, and invoices • Strong problem-solving, critical-thinking, written, and verbal communication skills • Ability to make sound decisions with incomplete information and recognize when escalation or additional expertise is required • Proficiency with Microsoft Office, CMMS, purchasing, and other business systems • Preferred: experience supporting geographically dispersed, multi-site portfolios • Preferred: experience in pet care, veterinary, hospitality, retail, healthcare, property management, or operationally intensive environments • Preferred: experience reviewing commercial leases, vendor contracts, service agreements, or capital project documentation • Preferred: familiarity with preventive maintenance, capital expenditure planning, and emergency facility response • Preferred: experience directing or supervising maintenance technicians or field service personnel • Preferred: working knowledge of construction terminology, building systems, and basic code or life-safety requirements • May coordinate work across multiple states and time zones • Some travel may be required • May periodically require availability outside normal business hours for significant or emergency facility situations

🏖️ Benefits

• Health, vision, dental, long & short-term disability, and Life insurance • 401k match • Pet Care discounts • Flexible Time Off • Opportunity to grow your career with a network of like-minded professionals