Director, Customer Advocacy – Continuous Improvement and Partnerships

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🔥 34 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $164.2k - $273.6k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

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Dexcom

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Dexcom is a leading provider of continuous glucose monitoring (CGM) systems, revolutionizing how people manage diabetes and track their glucose levels. Known for their best-in-class glucose biosensing technology, Dexcom offers products like the Dexcom G7 CGM system, which provides real-time glucose monitoring and insights to help individuals become healthier. Founded in 1999, Dexcom has consistently innovated in the field of diabetes management, empowering users to take control of their health with accurate and advanced glucose monitoring solutions. Their products are designed for both adults and children and do not require a prescription.

📋 Description

• Establish and lead the strategic vision for Continuous Improvement & Strategic Partnerships • Create the operating framework aligning organizational priorities, resources, governance, and execution across Customer Advocacy • Serve as strategic advisor to the Sr. Director of Customer Advocacy • Translate business strategy into actionable plans, organizational priorities, and measurable outcomes • Lead the Customer Advocacy portfolio of strategic initiatives, including prioritization, governance, execution, resource management, and benefits realization • Design and implement the Customer Advocacy Management Operating System, including business reviews, KPI governance, escalation processes, operating cadences, and executive reporting • Develop and lead enterprise analytics capabilities, performance metrics, dashboards, reporting frameworks, and data-driven insights • Lead business systems and digital transformation initiatives, including workflow optimization, automation, system integration, artificial intelligence, and emerging technology adoption • Establish a culture of continuous improvement through standardized methodologies, structured problem-solving, process optimization, and scalable operational frameworks • Build strategic partnerships across Quality, Regulatory, Clinical, R&D, Manufacturing, Customer Experience, Commercial, and Information Technology • Lead organizational governance activities, leadership reviews, strategic planning cycles, risk management discussions, and enterprise decision-making forums • Build and develop a high-performing team responsible for analytics, governance, business systems, process performance, project management, and continuous improvement capabilities • Travel 15–25%

🎯 Requirements

• Proven experience leading enterprise-wide transformation, business operations, strategy, continuous improvement, or organizational effectiveness initiatives within complex global organizations • Demonstrated ability to influence senior leaders and stakeholders across multiple functions without direct authority • Strong strategic thinking and business acumen with the ability to connect organizational objectives to operational execution • Experience establishing governance frameworks, management operating systems, portfolio management practices, and business performance review processes • Expertise in data analytics, business intelligence, KPI development, executive reporting, and performance-management methodologies • Deep understanding of Lean, Six Sigma, business process management, and organizational transformation techniques • Experience leading digital-transformation initiatives, business systems optimization, automation opportunities, and technology-enabled process improvements • Exceptional communication, executive presentation, relationship-building, and stakeholder-management skills • Demonstrated success building and leading multidisciplinary teams while developing organizational capabilities and future leaders • Ability to thrive in ambiguous environments, balance competing priorities, and drive results through collaboration, influence, and accountability • Typically requires a Bachelor’s degree with 15+ years of industry experience • 9+ years of successful management experience in relevant industry • Willingness to travel 15–25%

🏖️ Benefits

• A full and comprehensive benefits program • Growth opportunities on a global scale • Access to career development through in-house learning programs and/or qualified tuition reimbursement • Innovative, industry-leading organization committed to employees, customers, and communities • Home office remote workplace • Flex workplace option may be available for employees within commuting distance of a Dexcom site

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